About this opportunity
JPMorgan Chase & Co. lists this Branch Operations Lead - Cox Creek and Hough Rd Branch (New Build) - Florence, AL at JPMorgan C[...] opportunity in florence, Alabama. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Branch Operations Lead - Cox Creek and Hough Rd Branch (New Build) - Florence, AL
Job Description
We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting‑edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.
As a Branch Operations Lead Trainee in Branch Banking, you collaborate with the Branch Manager, branch employees and One Chase colleagues to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory banking requirements. A Branch Operations Lead Trainee is passionate about taking care of our customers and employees, providing an exceptional customer experience, and working with the Branch Manager to set the tone in the Branch.
A typical day consists of assisting customers and performing transactions. You will also look for opportunities to make customers lives easier by setting up self‑service options and building relationships. Throughout the week, you will schedule time to review branch operations and share updated policy and procedures with branch employees. This results in the business is adhering to control expectations.
Job responsibilities
Works with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience and a dynamic and engaging culture
Engages clients as they enter the branch by welcoming them and making customers feel appreciated, performing transactions, managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Introduces customers to the branch team who will build relationships and assist with specialized financial needs
Makes customers’ lives easier by sharing and setting up self‑service options to access their accounts 24 hours a day/ 7 days a week
Supports the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards
Required qualifications, capabilities, and skills
High school degree, GED, or foreign equivalent
Detail‑oriented, organized, and have the ability to multi‑task with a dedication to follow policies, procedures, and regulatory banking requirements
Availability to work Branch hours including weekends and some evenings
Preferred qualifications, capabilities, and skills
Demonstrated ability to make connections, engage, and educate customers and refer to colleagues as appropriate
Strong desire and ability to influence, educate, and connect team, partners, and customers to technology
Demonstrated leadership abilities and proficiency in operations and transaction accuracy while working well in a team environment
Some College level or military equivalent or 2+ years of branch banking experience
Training requirement
Successful completion of the Branch Operations Lead training program is a pre‑requisite to be considered active in Branch Operations Lead role
Benefits
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
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Worksite address
florence, AL, 35630, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.