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Job description
Branch Operations Associate Manager (LO)Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer Banking and Lending division. In this role you will:Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functionsProvide feedback and present ideas for improving customer service and colleague experience, and related performance management process and toolsPerform operational and customer support tasksProvide excellent customer service, engage customers in conversations, and build relationships with themManage the schedule and the daily operations of the teller lineMake decisions and resolve issues related to daily operations of the teller line, under direction of regional banking managementLeverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation proceduresSupport customers and employees in resolving or escalating concerns or complaintsCollaborate and consult with branch employees, colleagues, and mid-level managersInteract directly with customersCoach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectivesManage allocation of people and financial resources for branch operationsMentor and guide talent development of direct reports and assist in hiring talentRequired Qualifications:2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education1+ years of Leadership experienceDesired Qualifications:Leadership skills including the ability to build, develop, and motivate a diverse work teamAbility to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issuesCustomer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environmentAbility to educate and connect customers to technology and share the value of mobile banking optionsAbility to interact with integrity and professionalism with customers and employeesKnowledge and understanding of laws and regulations pertaining to the banking industryKnowledge and understanding of retail compliance controls, risk management, and loss preventionAbility to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skillsRelevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reportingRelevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruitingCash handling experienceJob Expectations:Ability to work a schedule that may include most SaturdaysIndividuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness, and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness. However, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessaryThis position is not eligible for Visa sponsorshipPosition location: 1201 N Main St VICTORIA, TX 77901
Worksite address
victoria, TX, 77901, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.