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Job description
This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, recommend the right solutions, prepare customer orders including blending initial batch, and making shade adjustments. Branch Color Blender Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Branch Color Blender Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
The Branch Specialist Color Blender role will be expected to work at Store # , 1100 Western Ave, Pittsburgh, PA 15233.
Prepare customer orders, including blending initial batch, making shade adjustments, filling and labeling batches.
Make shade and gloss adjustments to meet customer requirements.
Prepare spray-out and draw-down test panels.
Expense mistints daily.
Establish and maintain accurate customer work order files and formulas.
Ensure customers' quality and service expectations are met.
Clean and repair store equipment.
Identify equipment problems and made recommendations.
Operate all material handling, tinting, mixing and testing equipment in a safe manner.
Properly store all partial containers to correct inventory location.
Provide input regarding inventory levels in the warehouse/stockroom.
Identify potential obsolete/damaged material and handle per established policy/procedures.
Maintain daily clean up of lab, product service room and equipment.
Maintain facility to S-W standards through proper maintenance, repair and housekeeping.
Identify facility problems and make recommendations.
Follow designated loss prevention, security and safety practices according to policy and correct or report non-compliance of appropriate procedures/policies.
Take immediate action to contain spillage using hazardous material containment procedures as outlined in the Work Safe Manual, including proper and timely reporting.
Must be familiar with the proper, handling, storing, labeling, cleaning up spills, disposing of and filing all paperwork associated with hazardous material/waste
Additional Duties:
Assist with general warehouse, delivery and customer service duties as needed, including loading and unloading of material and waiting on customers.
Operate POS for all types of transactions.
Know stock limits and be familiar with stock order procedure.
Assist with physical inventory.
Other duties as assigned.
Minimum Requirements:
Must be at least eighteen (18) years of age
Must have a valid, unrestricted Driver's License
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Preferred Qualifications:
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.