About this opportunity
Pacific Office Automation Inc. lists this Branch Technical Manager opportunity in phoenix, Arizona. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Pacific Office Automation is one of the largest independently owned Copier and technology dealers in the nation. Since 1976, we have grown to twenty-eight branches located in nine western states. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.
Position
One of the largest independently owned document imaging dealers in the nation is currently seeking a Branch Technical Manager for one of our major Western United States Offices – Based out of Phoenix, AZ.
Essential Job Duties
Oversee Copier / Printer, Network, and Managed IT Technicians
Coordinating the field, shop and Dispatch/Customer Care activities within the branch
Maintain all profit that is comparable to industry benchmarks
Focus on high levels of customer retention, award winning service, and managing a budget
Qualifications
3-5 years’ experience in copier/printer repair industry
Prior experience managing 15 - 20+ service employees
Minimum 3 years’ experience in a service-management role
Demonstrative ability to recruit, motivate and train our technical force
Evaluate cost of operation and establish work assignment benchmarks
Strong start to finish management skills
Ability to be fair and hold subordinates responsible for branch revenue/cost budgets
Self-starter with strong problem-solving abilities
Ability to set compensation structure standard with the industry
Ability to set processes & procedures that improve efficiency and bottom line results, while consistently improving our high level of customer service
Ability to manage approximately 30+ technical staff individuals and hold accountable: territory integrity, response time, daily calls and incompletes at acceptable ranges.
Benefits
Competitive Salary and Bonus Program
Advancement and growth into leadership roles
Team-player environment
Company Vehicle Program
Medical/Dental/Vision/Life insurance plans
Matched 401k
PTO, Vacation, Sick Leave
FSA/HSA programs
Company-paid Trips
Our Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.
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Worksite address
phoenix, AZ, 85003, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.