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Job description
About the company
the company is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At the company, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so businesses can grow and local communities can thrive.
We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.
About this role
We're looking for a senior operator to own how brand onboarding works for Fulfilled by the company (FbF) , not just how individual brands get live.
Our specialist team runs brands from commitment to activation today. This role sits above that. You'll own the program itself: the KPIs, the dashboard that tells us whether onboarding is healthy, and the roadmap that fixes what keeps breaking.
FbF is scaling from roughly 1% to 20% of GMV. Onboarding cannot be the thing that breaks on the way there. Your job is to make sure it doesn't, by building leverage rather than absorbing volume.
You'll also set the bar for the specialist team. You'll write the playbooks, coach people on root-cause rigor and brand communication, and raise the standard around you. This is a senior IC role with no direct reports. Your influence comes from judgment, evidence and follow-through.
Expect 20-25% travel to our fulfillment nodes, and warehouse partners.
What you’ll doOwn the onboarding system
Own the end-to-end onboarding experience for brands joining FbF, from commitment through activation and post-launch stabilization
Be accountable for the KPIs
Carry a focused portfolio of strategic and at-risk brands yourself while the team handles day-to-day volume
Diagnose ambiguous, high-impact problems independently
Build the measurement layer
Monitor and recommend improvements the FbF onboarding KPI set
Document the definitions with Analytics so the numbers mean the same thing to everyone
Build and maintain the dashboard leadership reads
Run the weekly onboarding operating review
Use the data to see capacity constraints and bottlenecks coming early enough to plan
Drive strategic improvement
Define and sequence a rolling 3-6 month improvement roadmap, prioritized by business impact
Lead complex cross-functional pilots from hypothesis to measured result
Find leverage through automation, self-serve and playbooks so throughput grows faster than headcount
Insist on structural fixes and track corrective actions to verified closure
Own three cross-functional lanes
Product roadmap partnership. Be the named ops counterpart to FbF Product. Write the problem briefs, quantify the impact, and represent onboarding in prioritization.
Onboarding enablement and playbooks. Own the SOP library and how new specialists ramp, onboarding enablement, talk track, etc.
3PL and network readiness. Own receiving-standard readiness and the inbound exception playbook as we add nodes, so a new facility can take FbF volume without a bespoke launch.
Raise the bar around you
Personally guide through onboarding our largest (Platinum +) brands
Coach the specialist team on root-cause rigor, brand communication and operational judgment, without direct authority
Run the escalation review and make your standard for closure the team's standard
Communicate at every altitude: floor detail with warehouse partners, executive narrative with leadership, honest updates with brands when things slip
QualificationsMinimum qualifications
3+ years in client facing fulfillment operations, seller onboarding, marketplace operations, or a related field
Hands-on experience with physical goods fulfillment and warehousing, ideally in a 3PL setting
Ownership of an operational KPI you personally moved
Experience defining metrics and building your own reporting
Track record of resolving ambiguous problems independently and driving cross-functional work to closure through influence rather than authority
Structured root cause analysis, and the judgment to tell a symptomatic fix from a structural one
Experience working directly with brands, merchants or partners across seniority levels
Strong communication, including taking operational complexity to a leadership audience without losing fidelity
Preferred qualifications
Scaled a marketplace or seller onboarding program through a step change in volume
Stood up operations at a new 3PL node or fulfillment center
Working knowledge of WMS/OMS and how configuration shows up on the floor
Designed or launched a self-serve or automated flow that removed manual steps
Owned an SOP library or enablement program
Comfort using AI tooling to compress analysis, documentation etc.
Prior online marketplace experience
Location and travel
Hybrid role based in San Francisco and New York with up to 20% travel to fulfillment nodes, and partner reviews.
Salary Range
San Francisco and New York : The pay range for this role is $116,000 to $159,500per year.
This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.
**Hybrid the company employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday).* Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting.*
Why you’ll love working at the company
Move fast: You'll own meaningful problems that serve customers around the globe with the agency to move fast and see your results clearly.
Equipped to scale: We invest in what matters, including the latest enterprise AI tools, to help you work smarter and get more out of every day.
Best in class: Our team is full of sharp, kind, and generous colleagues who care about their craft and about helping you grow in yours.
Real rewards. Competitive pay, equity, and comprehensive benefits designed to support your life inside and outside of work.
Belonging: We're intentional about building an environment wh
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.