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Broker Services Team Lead - Coaching & Ops Excellence

atlanta, GA

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Job description

AIG is seeking a Team Leader for Broker Services in Atlanta to guide a team of contact center representatives serving insurance brokers and internal partners. You will drive service levels, coach staff, manage performance, and collaborate across functions to improve broker experience and operational effectiveness.

The role emphasizes leadership, process improvements, and a customer-first culture within a fast-paced insurance environment.

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Worksite address

atlanta, GA, 30383, US

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