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Job description
Summary
GENERAL SUMMARY:
Supports timely and accurate patient access by completing registration, check-in, and financial intake activities across assigned service areas. Collects and verifies patient demographic and insurance information, secures required consents, and explains payment expectations to support accurate billing and a positive patient experience. Ensures compliance with regulatory, privacy, and organizational standards while serving as an initial point of contact for patients, families, and visitors.
PRINCIPAL JOB FUNCTIONS:
*Commits to the mission, vision, beliefs and consistently demonstrates our core values.
*Registers and admits patients in person, by phone, or at the bedside by collecting and entering complete demographic and insurance information.
*Verifies insurance coverage, identifies payer requirements, and escalates authorization or coverage issues as appropriate.
*Explains payment policies, financial responsibility, and available payment options; collects copays, deductibles, and other required payments.
*Obtains, reviews, and witnesses required registration and financial consent forms.
*Prepares and provides patient cost estimates when applicable.
*Identifies uninsured, underinsured, or self-pay patients and refers them to financial counseling resources.
*Maintains accurate patient records, updates account information, and documents relevant notes in the electronic medical record.
*Supports departmental operations by answering phones, managing work queues, assembling patient documents, and following downtime procedures.
*Assists patients, families, and visitors in a professional and courteous manner while maintaining confidentiality and service excellence standards.
*Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
*Participates in meetings, committees and department projects as assigned.
*Performs other related projects and duties as assigned.
(Essential Job functions are marked with an asterisk “*”. Refer to the Job Description Guide for the definition of essential and non-essential job functions.) Attach Addendum for positions with slightly different roles or work-specific differences as needed.
EDUCATION AND EXPERIENCE:
High school diploma or equivalent required. Previous clerical, customer service, or healthcare-related experience preferred. Meets legal age requirement (19 years of age) to witness patient consents.
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Worksite address
lincoln, NE, 68511, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.