About this opportunity
Entertimeonline lists this Budtender opportunity in fall river, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Location 999 William S Canning Blvd,Fall River, MA, 02721,United States
Base Pay $17.00 / Hour
Job Category Retail
Employee Type Part-Time
Manage Others No
Northeast Alternatives is a growing, award-winning, seed-to-table cannabis retail brand specializing in the highest quality cannabis products Massachusetts, Michigan and New Jersey has to offer. Constantly focused on developing and ingenuity, NEA strives to achieve this by adding skilled and motivated team players. These goals are met by seeking out diverse, talented individuals to further the company's mission and provide unique and new ideas. As the business continues to grow, our team will continue to grow, allowing us to be the best in our specialized market. If you are motivated, eager to learn, dedicated, flexible and excited about joining an incredible industry, Northeast Alternatives is the perfect place to be!
Location: Fall River, MA
Schedule: Part-time, (Evening and weekend availability is required)
Job Description:
As a Budtender at Northeast Alternatives, you are the face of our brand and a key driver of our retail success. This is a performance-based, customer-facing role designed for individuals who thrive in a fast-paced, highly regulated environment and take pride in delivering elite service—every customer, every shift.
Budtenders are responsible for driving sales, executing the NEA sales process flawlessly, maintaining perfect compliance, and creating memorable customer experiences that convert first-time shoppers into loyal regulars. Success in this role is measured clearly and consistently through defined KPIs, including sales performance, customer reviews, cash accuracy, attendance, and floor presence.
A top-performing NEA Budtender is dependable, knowledgeable, positive, and accountable—treating every interaction as an opportunity to elevate the customer experience and strengthen the Northeast Alternatives brand.
Duties & Responsibilities:
Consistently achieve 100% of assigned bi-weekly Average Transaction Amount (ATA) targets through intentional product recommendations and confident close-outs
Execute the NEALT sales process flawlessly with every customer, on every shift, without exception
Treat every interaction as a sales opportunity while prioritizing education, trust, and long-term loyalty over short-term transactions
Actively contribute to store-wide revenue goals by maintaining urgency, focus, and engagement during peak and off-peak hours
Customer Experience & Reviews
Deliver a consistently positive, professional, and welcoming experience for every customer
Earn five-star Google reviews each bi-weekly period by providing standout service and meaningful engagement
Handle customer questions, concerns, and issues with empathy, confidence, and professionalism—escalating when appropriate
Prioritize customer satisfaction at all times—not tips, shortcuts, or personal preferences
Sales Floor Presence & Professionalism
Maintain a constant, customer-ready presence at your assigned register or sales floor role for the full duration of your shift
Step away from the floor only for scheduled breaks or approved, assigned tasks
Serve as a brand ambassador by presenting a polished appearance, positive attitude, and calm demeanor—even during high-volume periods
Support teammates during rushes and transitions to ensure seamless floor coverage
Product Knowledge & Education
Maintain deep, working knowledge of all products, strains, formats, effects, pricing tiers, and promotions
Stay informed on new products, changes, and inventory shifts through ongoing training and daily communication
Confidently educate customers on consumption methods, effects, and responsible use while remaining compliant with regulations
Process all transactions with speed, accuracy, and integrity
Achieve 100% cash handling accuracy on every shift, across all payment methods
Follow all cash management SOPs, register procedures, and security protocols without deviation
Compliance & Operational Excellence
Maintain 100% regulatory compliance with all state cannabis laws, company policies, and SOPs
Ensure all transactions, IDs, quantities, discounts, and promotions are executed accurately and compliantly
Keep workstations clean, stocked, organized, and audit-ready at all times
Attendance, Reliability & Accountability
Report to 100% of scheduled shifts on time, prepared, and ready to perform
Avoid call-outs or missed shifts except for illness or approved time off
Demonstrate consistent dependability, urgency, and ownership of responsibilities
Successfully perform Customer Service Representative (CSR) and Fulfillment duties when scheduled, meeting all expectations of those roles
Share customer feedback, product insights, and improvement opportunities with Retail Management
Contribute to a collaborative, solutions-oriented team culture that values accountability and results
Actively seek feedback and coaching to improve sales performance, service quality, and product knowledge
Participate fully in training sessions and adopt best practices shared by leadership and peers
Take initiative to elevate personal performance and contribute to overall store success
Qualifications:
Must be 21+ and eligible to obtain required state cannabis agent registration
1+ year of cash-handling experience
Results-Driven & KPI-Focused
Customer-Centric & Service-Obsessed
Calm, Adaptable, and Resilient Under Pressure
Coachable with Strong Learning Agility
Dependable, Accountable, and Self-Directed
Team-Oriented with a Strong Sense of Ownership
Confident with POS systems and retail technology
High Energy, Strong Work Ethic, and Sense of Urgency
Reliable transportation
Ability to lift up to 25 lbs and push/pull up to 50 lbs
Comfortable standing, walking, bending, and performing repetitive tasks
Employee Discount
Paid Time Off
Paid Training
Free Uniform
Northeast Alternatives has a strong commitment to Diversity, Equity, and Inclusion and aspires to be reflective of the diverse communities we serve. We aim to attract and hire qualified candidates who hold these same values, provide diverse perspectives, and contribute to creating a workplace where all employees experience a sense of belonging.
Northeast Alternatives is proud to provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, gender, sexual orientation, age, national origin, ancestry, disability, genetics, Veteran status or any other characteristic protected by state, federal and local laws. In addition to federal law requirements, NEA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
EEO M/F/D/V
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the ongoing needs of the organization.
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Worksite address
fall river, MA, 02720, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.