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Job description
Member Services Operations CoordinatorWe are looking for a detail-oriented Member Services Operations Coordinator to support day-to-day operations in Honolulu, Hawaii. This Contract position blends front-office member assistance with administrative, facilities, and site coordination responsibilities in a healthcare office setting. The ideal candidate will provide attentive service to visitors, keep office workflows organized, and help ensure operational, documentation, and compliance standards are met.Responsibilities:• Welcome members and visitors, respond to questions about health plan topics, and provide in-person support with care and attention.• Direct complex member issues to the appropriate internal teams, including claims, care management, and provider support, to help ensure timely resolution.• Guide members through forms, printed resources, and digital tools so they can better access available services and information.• Work closely with coordinators and care teams to help arrange member-related needs such as transportation, appointments, and referrals.• Manage incoming and outgoing correspondence, including sensitive documents, and coordinate deliveries so materials reach the correct recipients on time.• Monitor office supply levels and maintain member-facing materials to support smooth daily operations.• Identify facility concerns, track resolution progress, and partner with workplace support teams on space assignments and office move activities.• Organize meeting spaces, assist with basic event and technology setup, and support onboarding logistics such as orientation and access coordination.• Maintain accurate records of member visits, service follow-up, and operational activity while supporting audits, reporting, training, and compliance reviews as needed.
Worksite address
honolulu, HI, 96815, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.