About this opportunity
Wolters Kluwer lists this Business Analysis Manager (Operational Excellence Manager) opportunity in clayton, Missouri. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Operational Excellence Manager plays a hands-on and strategic role in proactively identifying, executing, and sustaining continuous improvement initiatives across Service and FCOE operations. The role drives measurable improvements through data-driven analysis, technology enablement, and modern methodologies including Lean, Six Sigma, and Agentic AI.
The ideal candidate is curious and strategic, thrives in complex problem-solving, collaborates effectively across functions, and drives innovation to enhance efficiency, productivity, and the overall customer experience.
Operational Excellence & Continuous Improvement
:
Conduct detailed process assessments to identify inefficiencies, bottlenecks, risks, and improvement opportunities using Lean, Six Sigma, and other process improvement methodologies.
Perform time-motion studies, workflow observations, and quantitative assessments to establish baseline performance and identify improvement levers.
Create clear and accurate current-state and future-state process maps using Visio, Lucid, Miro, Smartsheet, or other visualization tools.
Drive financial and operational performance by recommending and implementing improvements that lower operating expenses, increase throughput, reduce defects, and improve cost-to-serve metrics.
Lead the development of business cases including cost-benefit analyses, effort estimates, options/alternatives, and risk assessments; Lead cross-functional improvement initiatives, working closely with (Operations, Technology, Product, PMO, BPC, and Reporting) to ensure timely delivery and measurable outcomes, and manage projects directly as needed.
Track and document initiative progress, risks, escalations, dependencies, and results to support ongoing portfolio visibility and reporting.
Data, Technology & Insights:
Use data analytics, reporting tools, and root-cause analysis techniques to diagnose performance issues, quantify opportunities, and validate impact.
Maintain documentation and partner with the reporting team to create dashboards, and artifacts that support operational performance monitoring and decision-making.
Technology, Product, Service Operations, FCOE, and others to gather requirements, validate process changes, and execute improvement plans.
Lead change management activities including communications, training documentation, Standard Operating Procedures (SOP) updates, and adoption support.
Act as a trusted advisor to senior stakeholders and leaders by providing clear, structured updates on progress, challenges, risks, and outcomes.
Minimum Bachelor’s degree, or equivalent required.
Bachelor’s or Master’s degree in: Business Administration, Operations Management, Industrial Engineering, Analytics, or related field preferred.
5+ years of experience in operational improvement, service delivery, fulfillment, business analysis, or process optimization roles.
~ Hands-on experience with process mapping, workflow analysis, value stream mapping, and root-cause analysis.
~ Proficiency with process, mapping, and visualization tools (Visio, Lucid, Miro, Smartsheet, etc.).
~ Experience with continuous improvement methodologies (Lean, Six Sigma, Kaizen). Experience supporting digital transformation or automation initiatives; familiarity with AI-driven process improvements preferred.
~ Strong analytical skills with the ability to translate data into insights and recommendations.
~ Demonstrated ability to collaborate across functions and influence stakeholders through strong communication and relationship-building skills.
~ Ability to manage multiple projects simultaneously with strong attention to detail.
Microsoft Office Suite (MS Teams, Word, Excel, PowerPoint, Outlook).
Project Mgmt. Software (Smartsheet, JIRA)
Reporting/Analytics (Power BI or equivalent)
Technical Skills
: Familiarity with enterprise systems, data analytic tools (i.e. Power BI)
Strong analytical and critical thinking skills with the ability to interpret data, identify root causes, and develop actionable solutions with proficiency in Excel, Power BI, analytics and workflow tools.
Business and Financial Acumen
: Solid understanding of business operations, strategic planning and financial modeling for business case development.
Technology and Innovation Orientation
: Familiarity with emerging technologies, including AI, automation tools, and experience working with technology partners to implement digital solutions.
Change Management:
Proven ability to lead teams and stakeholders through change, conflict resolution, and dynamic environments.
Skilled in designing and improving workflows, leveraging Lean or Six Sigma methodologies.
Travel requirements
~ Up to 10% domestic travel annually.
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
98,500.00 - $172,700.00 USDThis role is eligible for Bonus.
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.