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Job description
Strong experience in business analysis, requirements gathering, and documentation for complex digital programs
Ability to elicit, analyze, and document business needs across business, product, technology, and vendor teams
Proven experience translating business requirements into user stories, functional requirements, and acceptance criteria
Experience working on Salesforce-based programs, preferably Experience Cloud, Loyalty Cloud, or similar CRM platforms
Strong understanding of Agile / Scrum delivery models
Experience supporting member-facing or customer-facing digital platforms, preferably in banking or financial services
Proficient in using AI tools to improve productivity and write user stories that are created by AI using prompts
Additionally we would also like this resource to have experience in managing multiple business stake holders and creating the right balance with prioritizing multiple projects within the scope of their work
Excellent documentation skills using tools such as JIRA, Confluence, or equivalent AI / GenAI Skills for Business Analyst
Understanding of Large Language Models (LLMs) such as GPT, Gemini, Claude, and Copilot
Knowledge of GenAI use cases across Banking, Financial Services, and Enterprise Operations
Ability to identify business processes suitable for AI augmentation
AI Requirements Engineering
Elicit and document AI-specific business requirements
Define AI success metrics, guardrails, acceptance criteria, and business outcomes
Experience creating AI user stories and AI-driven process workflows
Prompt Engineering
Design, test, and optimize prompts for business use cases
Understand prompt patterns for summarization, classification, extraction, and decision support
Experience with AI copilots and conversational assistants
AI Process Mapping & Automation
Identify automation opportunities using GenAI and Agentic AI
Create future-state process models incorporating AI agents and human-in-the-loop workflows
Experience with intelligent process automation initiatives
AI Governance & Responsible AI
Knowledge of AI governance frameworks
Understanding of bias, explainability, risk management, compliance, and data privacy
Familiarity with Responsible AI principles
Data & AI Analytics
Ability to interpret data for AI model effectiveness
Experience with KPIs for AI adoption and productivity gains
Knowledge of SQL, Power BI, Tableau, or similar analytics tools
AI Product & Agentic AI Exposure
Experience with:
Microsoft Copilot
Salesforce Agentforce
Azure OpenAI
GenAI-powered chatbots
AI agents and workflow orchestration platforms
Ability to translate business needs into AI-powered solutions
AI Testing & Validation
Validate AI-generated outputs against business requirements
Define evaluation criteria and testing scenarios
Support UAT for AI-enabled applications
Lead requirements gathering workshops and stakeholder discussions across business, product, and technology teams
Translate business needs into clear, concise, and delivery-ready user stories and functional specifications
Work closely with UX, development, and QA teams to ensure requirements are fully understood and implemented as intended
Support backlog grooming, sprint planning, and sprint reviews with accurate and prioritized requirements
Act as a key liaison between business stakeholders, Salesforce implementation teams, and mobile development teams
Ensure traceability between business objectives, functional requirements, and delivered functionality
Support change management by assessing impact and updating documentation as requirements evolve
Job Description
Must Have Technical/Functional Skills
Strong experience in business analysis, requirements gathering, and documentation for complex digital programs
Ability to elicit, analyze, and document business needs across business, product, technology, and vendor teams
Proven experience translating business requirements into user stories, functional requirements, and acceptance criteria
Experience working on Salesforce-based programs, preferably Experience Cloud, Loyalty Cloud, or similar CRM platforms
Strong understanding of Agile / Scrum delivery models
Experience supporting member-facing or customer-facing digital platforms, preferably in banking or financial services
Proficient in using AI tools to improve productivity and write user stories that are created by AI using prompts
Additionally we would also like this resource to have experience in managing multiple business stake holders and creating the right balance with prioritizing multiple projects within the scope of their work
Excellent documentation skills using tools such as JIRA, Confluence, or equivalent AI / GenAI Skills for Business Analyst
Generative AI & LLM Understanding
Understanding of Large Language Models (LLMs) such as GPT, Gemini, Claude, and Copilot
Knowledge of GenAI use cases across Banking, Financial Services, and Enterprise Operations
Ability to identify business processes suitable for AI augmentation
AI Requirements Engineering
Elicit and document AI-specific business requirements
Define AI success metrics, guardrails, acceptance criteria, and business outcomes
Experience creating AI user stories and AI-driven process workflows
Prompt Engineering
Design, test, and optimize prompts for business use cases
Understand prompt patterns for summarization, classification, extraction, and decision support
Experience with AI copilots and conversational assistants
AI Process Mapping & Automation
Identify automation opportunities using GenAI and Agentic AI
Create future-state process models incorporating AI agents and human-in-the-loop workflows
Experience with intelligent process automation initiatives
AI Governance & Responsible AI
Knowledge of AI governance frameworks
Understanding of bias, explainability, risk management, compliance, and data privacy
Familiarity with Responsible AI principles
Data & AI Analytics
Ability to interpret data for AI model effectiveness
Experience with KPIs for AI adoption and productivity gains
Knowledge of SQL, Power BI, Tableau, or similar analytics tools
AI Product & Agentic AI Exposure
Experience with:
Microsoft Copilot
Salesforce Agentforce
Azure OpenAI
GenAI-powered chatbots
AI agents and workflow orchestration platforms
Ability to translate business needs into AI-powered solutions
AI Testing & Validation
Validate AI-generated outputs against business requirements
Define evaluation criteria and testing scenarios
Support UAT for AI-enabled applications
Roles & Responsibilities
Lead requirements gathering workshops and stakeholder discussions across business, product, and technology teams
Translate business needs into clear, concise, and delivery-ready user stories and functional specifications
Work closely with UX, development, and QA teams to ensure requirements are fully understood and implemented as intended
Support backlog grooming, sprint planning, and sprint reviews with accurate and prioritized requirements
Act as a key liaison between business stakeholders, Salesforce implementation teams, and mobile development teams
Ensure traceability between business objectives, functional requirements, and delivered functionality
Support change management by assessing impact and updating documentation as requirements evolve
Generic Managerial Skills, If any
Strong stakeholder management and communication skills
Ability to operate independently in a fast-paced, contract-driven environment
Excellent analytical and problem-solving skills
Experience working with distributed and cross-functional teams
This initiative is a high-priority program, and we are looking for individuals who can contribute quickly and work effectively within a cross-functional delivery team. We already have internal technical leadership, development, and QA support in place, and these additional resources will be critical to successful execution.
TCS Employee Benefits Summary
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range $110,000 - $160,000 a year
Qualifications:
BACHELOR OF COMPUTER SCIENCE
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Worksite address
mclean, VA, 22107, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.