About this opportunity
Arena Family of Companies lists this Business Applications Analyst opportunity in san diego, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Business Applications Analyst (ERP + Business Applications) Greater San Diego / North County | Onsite | $105,000-$125,000
Make sure to apply with all the requested information, as laid out in the job overview below.
Arena Staffing has partnered with a well-established Southern California company seeking a hands-on Business Applications Analyst to support the business-critical applications and technology used across the organization. The role is onsite 5 days per week.
This role is approximately 80% Business Applications / ERP Support and 20% Onsite IT Support .
The ideal candidate must have hands-on experience supporting or administering an ERP, CRM, order-management system, e-commerce platform, WMS, or other business-critical application and understands how technology supports departments such as Accounting, Customer Service, Operations, Distribution, and Sales.
This is not a software development role.
We are looking for someone who enjoys figuring out why something is not working , can isolate whether an issue involves the user, data, permissions, configuration, application, integration, or another connected system, and will own the problem through resolution.
Why This Role Is Worth Considering
High-visibility position working directly with the CTO, executives, and business leaders
Approximately 80% focused on ERP and business applications
Exposure to order management, e-commerce, shipping, inventory, invoicing, returns, and connected systems
Opportunity to support applications used across Accounting, Customer Service, Distribution, Operations, and Sales
Ownership of issues from initial troubleshooting through final resolution
Support from ERP specialists, software vendors, MSPs, and other technical partners when deeper expertise is required
Opportunity to improve documentation, workflows, processes, and the overall user experience
Stable, established Southern California organization with multiple local facilities
Role Snapshot
Title: Business Applications Analyst (ERP + Business Applications)
Location: North County San Diego / Near Oceanside
Schedule: Full-time, onsite 5 days per week
Reports To: Chief Technology Officer
Role Type: Individual Contributor
Compensation: $105,000-$125,000 based on experience
Travel: Occasional support at nearby company locations
What You Will Do
Business Applications / ERP Support, Approximately 80%
Serve as a primary point of contact for day-to-day support of ERP/order-management and other business-critical applications
Troubleshoot application issues affecting Customer Service, Accounting, Distribution, Operations, Sales, and other departments
Determine whether issues involve the user, data, permissions, configuration, application, integration, or another connected system
Support user accounts, permissions, access, application configuration, and routine application administration
Support ERP workflows involving orders, customer information, inventory, shipping, invoicing, returns, and e-commerce
Troubleshoot issues between ERP, e-commerce, shipping, and other connected third-party applications
Resolve front-end and configuration issues when possible
Escalate deeper technical issues to the appropriate internal specialist, MSP, software vendor, or application partner
Maintain ownership of escalated issues through resolution
Participate in application upgrades, testing, system changes, and user acceptance testing
Identify recurring issues and opportunities to improve application usability and business workflows
Onsite IT Support, Approximately 20%
Serve as an onsite technology resource for employees and executives
Support Windows and macOS computers, monitors, printers, peripherals, and workplace technology
Assist with onboarding, offboarding, account provisioning, application access, and equipment setup
Support SSO, MFA, identity, permissions, and other user-access issues
Respond to walk-up requests and service tickets while balancing competing priorities
Coordinate with MSPs, network partners, and other technical specialists when infrastructure support is required
Maintain clear documentation, troubleshooting procedures, runbooks, user guides, and knowledge-base content
What You Need to Bring
3+ years of relevant experience supporting business applications, ERP systems, enterprise applications, IT systems, or a combination of application and end-user support
Hands-on experience supporting or administering an ERP, CRM, order-management system, e-commerce platform, WMS, or other business-critical application
Experience troubleshooting technology used by departments outside of IT
Strong troubleshooting and problem-isolation skills
Experience supporting user accounts, permissions, access, or application configuration
Experience working with software vendors, MSPs, or outside technical partners
Working knowledge of Windows and/or macOS and common workplace technology
Understanding of identity, access management, SSO, MFA, and general IT support practices
Strong communication, organization, documentation, and customer-service skills
Ability to learn unfamiliar applications and technologies quickly
A bachelor's degree in Information Technology, Business, Computer Information Systems, or a related field is preferred , or equivalent relevant professional experience.
Nice to Have
Manufacturing, medical device, life sciences, dental, distribution, consumer products, or another physical-product environment
Experience with ERP-connected e-commerce, warehouse/distribution, shipping, or financial applications
Familiarity with Google Workspace, Active Directory, Okta, SSO/MFA, JAMF, Apple Business Manager, or similar technologies
Experience with ticketing, remote-support, documentation, or IT asset-management platforms
Exposure to low-code/no-code tools, workflow automation, PowerShell, Bash, Python, or similar technologies
Experience using AI tools such as ChatGPT, Claude, Gemini, or Microsoft Copilot to improve troubleshooting, documentation, or productivity
Familiarity with regulated environments, computer system validation, or 21 CFR Part 11
Interview Process
Round 1: Technology leadership interview
Round 2: Executive leadership interview
Final: In-person meeting with technology leadership
Interested in learning more?
Apply directly or message me confidentially to discuss the opportunity.
Equal Employment Opportunity
Arena Staffing and our client are equal opportunity employers. xhmxlyz Qualified applicants are considered for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. Reasonable accommodations are available throughout the hiring process.
Worksite address
san diego, TX, 78384, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.