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Job description
Reports To: Director of Risk & Compliance
About the Role
We are seeking a Business Continuity & Insurance Manager to lead and enhance our enterprise insurance, claims management, and business continuity programs.
This newly created leadership role will serve as the subject matter expert for insurance coverage, claims recovery, operational resilience, and continuity planning. The successful candidate will help protect the organization from operational, financial, technology, logistics, and strategic risks while ensuring the company is prepared to respond effectively to disruptive events.
As a large eCommerce retailer operating fulfillment centers, distribution facilities, and multiple technology environments, we are looking for a professional who can balance strategic planning with hands on execution.
What You'll Do
Insurance Program Management
Manage the company's insurance portfolio, including carrier and broker relationships
Review coverage adequacy and identify potential gaps
Recommend enhancements to support evolving business, technology, logistics, and operational risks
Serve as the primary internal advisor on insurance and risk transfer strategies
Claims Management & Recovery
Establish and manage enterprise-wide insurance claims processes
Coordinate claims from initial reporting through resolution and settlement
Maximize insurance recoveries across all eligible claims
Manage carrier communications, negotiations, documentation, and recovery tracking
Review denied or partially reimbursed claims and pursue additional recovery opportunities
Develop reporting and metrics related to claims performance and recoveries
Inventory & Logistics Claims
Oversee inventory-related insurance matters throughout the supply chain
Manage claims involving: Inbound shipments
Warehouse inventory
Inventory transfers
Outbound customer shipments
Partner with Logistics, Finance, and Operations teams to identify and document losses for recovery
Business Continuity & Operational Resilience
Design and build the company's Business Continuity Program
Conduct Business Impact Analyses (BIAs)
Develop continuity, recovery, and contingency plans
Identify critical business functions, dependencies, and recovery priorities
Coordinate continuity planning with IT disaster recovery capabilities
Lead tabletop exercises, testing programs, and recovery simulations
Deliver employee training and resilience awareness programs
Cross-Functional Leadership
Partner with Finance, Warehouse Operations, Facilities, Information Security, Human Resources, Legal, and Logistics teams
Establish incident reporting and escalation processes
Promote company-wide awareness of insurance reporting requirements and recovery opportunities
What We're Looking For
Required Qualifications
5+ years of experience in one or more of the following areas:
Insurance
Claims Management
Business Continuity
Operational Resilience
Experience managing insurance claims and carrier relationships
Strong analytical, organizational, communication, and negotiation skills
Ability to collaborate across multiple departments and organizational levels
Preferred Qualifications
Bachelor's degree in Risk Management, Business Administration, Finance, Emergency Management, Supply Chain Management, or a related field
Experience in eCommerce, retail, logistics, warehousing, distribution, or supply chain operations
Experience managing transportation, cargo, inventory, or warehouse-related claims
Experience developing or managing business continuity programsExperience working with technology infrastructure and disaster recovery planning
What Success Looks Like
In this role, you will:
Improve the effectiveness of the company's insurance coverage
Increase insurance recoveries and reduce missed claim opportunities
Build and mature a comprehensive Business Continuity Program
Improve organizational readiness, resilience, and recovery capabilities
Drive measurable improvements in claims management and operational risk mitigation
Why Join Us?
This is a unique opportunity to build and shape a business continuity and insurance function from the ground up while making a meaningful impact across a large, complex eCommerce and distribution environment. You'll work with senior leadership and cross-functional teams to strengthen operational resilience and protect critical business operations.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.