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Job description
Business Development Director – Aftermarket Services
Are you a technical sales leader who knows how to turn an installed customer base into long‑term recurring revenue? Have you built aftermarket service programs, driven growth through upgrades and retrofits, and successfully led teams in industrial, energy, refining, or process manufacturing environments?
A global industrial manufacturing organization headquartered in Western New York is seeking a Business Development Director – Aftermarket Services to build and lead a growing aftermarket business focused on industrial process equipment and engineered systems. This role offers a competitive salary range of $165,000–$210,000, relocation assistance, bonus potential, and the opportunity to build a strategic growth initiative from the ground up.
This is not a maintenance sales role. This leader will be responsible for creating and executing the aftermarket growth strategy for a highly engineered product portfolio, driving revenue through spare parts, upgrades, retrofits, maintenance services, and lifecycle support solutions.
The ideal candidate combines a strong technical foundation with commercial leadership experience and understands how to drive growth in industries such as refining, petrochemical, energy, industrial processing, engineered equipment, rotating equipment, heat transfer systems, vacuum systems, or related industrial markets.
This is an onsite, in‑person role in Batavia, NY
Responsibilities
Strategic Business Development
Develop and execute a comprehensive aftermarket growth strategy
Identify and capture opportunities for retrofits, upgrades, performance improvements, spare parts, and service agreements
Analyze market trends, customer maintenance cycles, and competitive activity
Develop long‑term plans to maximize revenue from the company's installed base
Build strategies to improve customer retention and increase lifecycle revenue
Leadership & Team Development
Lead and mentor a growing aftermarket business development team
Develop future sales and business development leaders through coaching and mentorship
Drive accountability, performance, and execution across the commercial organization
Collaborate with regional sales teams to support strategic customer opportunities
Commercial & Financial Ownership
Own revenue growth, margin performance, forecasting, and pipeline management
Develop value‑based pricing strategies for aftermarket services and upgrades
Establish KPIs and performance metrics tied to growth initiatives
Build forecasting models and monitor business performance
Customer & Market Development
Develop executive‑level relationships with customers and industry stakeholders
Partner with operations, engineering, and service teams to develop customer solutions
Represent the organization at industry conferences, trade shows, and customer events
Identify partnership opportunities with service providers, OEMs, licensors, and industry organizations
Qualifications
Bachelor's Degree in Engineering (Mechanical, Chemical, Industrial, or related field) required
MBA preferred
10+ years of experience in business development, aftermarket sales, industrial sales, or commercial leadership
Experience within industrial equipment, process systems, energy, refining, petrochemical, heat transfer, vacuum systems, rotating equipment, or similar industries strongly preferred
Proven track record growing aftermarket, service, spare parts, or lifecycle revenue streams
Experience leading and developing sales or business development teams
Strong technical aptitude and ability to translate engineering concepts into commercial opportunities
Excellent communication, leadership, negotiation, and relationship‑building skills
Experience developing growth strategies and executing within complex industrial markets
What Makes Someone Successful in This Role
Highly driven and results‑oriented
Strong technical credibility with customers and internal teams
Able to challenge the status quo and drive positive organizational change
Builds trust quickly while maintaining accountabilityComfortable making decisions and moving with urgency
Strong mentor who develops future leaders
Balances strategic thinking with hands‑on execution
Naturally curious, analytical, and commercially focused
Compensation & Benefits
Base salary: $165,000–$210,000
Performance‑based bonus opportunity
Relocation assistance available
Comprehensive healthcare benefits
Retirement savings program
Paid time off and holidays
Career advancement opportunities within a growing global organization
Opportunity to build and shape a newly developing business segment
Schedule & Location
Full‑time position
Based in Batavia, NY
Relocation assistance available
Approximately 50% travel or less
Domestic and occasional international travel as needed
StaffBuffalo is an Equal Opportunity Employer and does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender, gender identity or expression, marital status, physical or mental disability, military status, or unfavorable discharge from military service.
Compensation: $165,000-$210,000 per year
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.