About this opportunity
Stuckey Automotive lists this Business Development - Service Agent opportunity in duncansville, Pennsylvania. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Service Representative
Providing optimal level customer service effectively drive customer traffic to all service drives by making outbound campaign calls, while also handling inbound inquiries and appointments.
Principal Duties and Responsibilities
Meet minimum standards of 80 calls and 30 appointments
Answer incoming calls promptly and effectively
Handle inbound service appointment inquiries efficiently
Transfer inbound calls accordingly
Effectively manage campaign call lists
Produce additional service traffic through outbound calls
Understand the schedule of each service drive and set appointments accordingly
Maintain follow-up schedule for each campaign
Use extreme customer service when assisting customers with call needs
Stay up to date on all dealership personnel and phone call transfer processes
Professional communication with customers
Job requires a minimum 40 hours per week; 8-hour workday with allotted 1-hour unpaid lunch break.
Reports to: Business Development Manager
Minimum Qualifications, Skills, Work Experience Requirements
Understanding of Stuckey Automotive's Excellent Customer Service
Honesty, Integrity, Trustworthiness, Kindness
Driven and passionate to achieve growth and goals within the BDC
Excellent communication skills
Strong professional manners
Worksite address
duncansville, PA, 16635, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.