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Job description
WorldVia Travel Network, a leading host agency, and top 50 sellers of travel in the United States, is seeking a dynamic and results-driven Business Growth Manager to join our team. As a part of our organization, you will have the opportunity to work in a startup atmosphere while benefiting from the resources of an established and profitable company.
In this role, you will drive the growth and success of our independent travel agents by providing strategic onboarding, training, and performance support. You’ll deliver coaching, optimize tool adoption, monitor sales performance, and implement retention strategies to enhance agent success. By building strong relationships and analyzing key metrics, you will ensure agents stay engaged, productive, and aligned with business goals, directly contributing to the growth of our network.
Key Responsibilities
Onboarding and Development:
Execute effective onboarding programs for new travel agents joining our network
Provide personalized guidance and support to help agents establish and grow their travel businesses through live training sessions, one-on-one coaching, and recorded webinars
Conduct regular check-ins and progress reviews with assigned agents
Performance Management:
Monitor agents' travel sales production and implement strategies to boost performance
Identify areas for improvement and provide targeted coaching and training
The monitoring of KPIs and implementation of structured goals will measure performance
Tool Adoption and Training:
Ensure agents are proficient in using WorldVia's suite of tools and technologies
Develop and deliver training sessions on new tools and industry best practices
Track and optimize tool adoption rates among assigned agents
Relationship Management:
Build and maintain strong relationships with individual agents and agent groups
Serve as the primary point of contact for assigned agents, addressing their needs and concerns
Collaborate with other departments to resolve agent issues and improve overall satisfaction
Retention and Satisfaction:
Implement strategies to enhance agent satisfaction and loyalty
Conduct regular surveys and feedback sessions to gauge agent sentiment
Develop and execute retention programs for at-risk agents
Reporting and Analysis:
Generate regular reports on agent performance, tool adoption, and satisfaction metrics
Analyze data to identify trends and opportunities for improvement
Present findings and recommendations to senior management
Working at WorldVia
At WorldVia, we’re looking for structured thinkers full of passion, ambition, and kindness. We’d love for you to apply even if your experience doesn't precisely match the job description. Your experience, skills, and interests will help you stand out—especially if your career has taken extraordinary twists and turns. We welcome people of diverse backgrounds and perspectives who aren’t afraid to challenge assumptions and the status quo. Join us.
Our Team Members:
Are fundamental optimists who believe that no industry compares to the travel industry.
Go to extraordinary lengths to distinguish ourselves through world-class work.
Prioritize quality over speed and speed over scope.
Desire to work with deeply kind, mission-driven people.
Strive to make the complex simple.
Use first principles to debate ideas, test assumptions, and make decisions.
Seek the truth by putting data above opinions.
Assume good intent and give tactical feedback to help each other get better.
Hold no ego—when our customers win, we all win.
We are committed to your professional development and growth as a company.
You will set your own monthly goals aligned with our ambitious strategy.
You will have our collective support in achieving significant wins—and personal coaching from your manager.
You will be encouraged to take risks, try new things, and be creative with your work.
You will have many opportunities to exchange and engage in feedback.
You will be offered continual chances to stretch yourself and raise your own "bar."
You will be rewarded for achieving excellence and mastery
Requirements
Bachelor’s degree in Business, Marketing, Hospitality, or related field
3-5 years of experience in travel industry sales, account management, or related role
Proven track record of driving growth and achieving sales targets
Strong understanding of the travel agency business model and industry trends
Excellent communication and interpersonal skills
Ability to coach, mentor, and motivate others
Proficiency in CRM systems and data analysis tools
Strong problem-solving and decision-making abilities
Preferred Qualifications
Experience working with a host agency or travel consortium
Knowledge of travel booking tools
Familiarity with digital marketing strategies for travel businesses
Benefits
What We Offer
Competitive salary and performance-based bonuses
Employer-Sponsored Medical and Dental Insurance with Employee Contribution
Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
401k with up to 4% Company Match
Paid Time Off + Company Holidays
Additional Time Off for Your Birthday and Work Anniversary
Discount Travel Program
Opportunities for professional development and career growth
Travel industry perks and discounts
Collaborative and innovative work environment
At WorldVia Travel Network, we are committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences.
Join us in shaping the future of travel and helping our network of agents achieve their business goals!
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.