This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
JOB DESCRIPTION
Our business is built on projects. Managing projects successfully is core to how we serve our clients and how we function as a business. Project Managers have a lot of competing demands between being responsive to their clients, managing their teams, ensuring high quality work, and safeguarding profitability of the project. Helping our PMs and their projects be successful is the single greatest lever we have to grow our business, keep winning exciting projects and deliver on our performance expectations.
Position Summary
Our business is built on projects. Managing projects successfully is core to how we serve our clients and how we function as a business. Project Managers have a lot of competing demands between being responsive to their clients, managing their teams, ensuring high quality work, and safeguarding profitability of the project. Helping our PMs and their projects be successful is the single greatest lever we have to grow our business, keep winning exciting projects and deliver on our performance expectations.
The Project Delivery and Commercial Director is responsible for driving project delivery, commercial management, and quality performance excellence across the business, ensuring strong financial, operational, contractual, risk, technical quality, and client outcomes across the full project lifecycle—from opportunity development through execution and closeout. This role partners closely with Project Managers, Operations Leaders, Finance, Business Development, US Project Governance and Execution team, Legal, Quality, Safety, and technical leaders to ensure projects are set up for success, commercial and quality risks are proactively identified and managed, and delivery performance meets or exceeds expectations.
The Project Delivery/Commercial Director is responsible for the implementation of U.S. project delivery processes, procedures and governances throughout the business and liaising with the U.S. Director of Project Governance & Execution.
This position can sit in any WSP office in the USA.
Key Responsibilities
Project Delivery Leadership
Collaborate with the Project Governance & Execution Director to develop and deploy training that supports successful project management
Develop and lead a project delivery team to support project managers in all regions to better bid and deliver projects
Review the performance of our Project Managers regularly to determine who needs additional support, training or replacement
Review the performance of our Project Directors regularly to ensure project performance targets are being achieved and to determine who needs additional support training or replacement
Communicate new policies and directives to project managers and ensure adoption
Continuously monitor KPIs on project delivery such as margin erosion and DLM
Assist newly acquired groups in adopting our project delivery protocols, incorporating their best practices, and working to ensure that their project data successfully migrates into WSP
Deploy GCC to assist in effective project management and improving our margins
Commercial Management
Lead and support contract review and compliance in partnership with Legal, Commercial, Finance, and Operations teams
Support commercial terms negotiation, including risk allocation, limitation of liability, indemnity, consequential damages, liquidated damages, payment terms, and other material contractual provisions
Identify, allocate, and manage project commercial risks across the project lifecycle, ensuring risks are visible, owned, and actively mitigated
Develop and oversee risk mitigation, recovery, and contingency management plans for projects with elevated commercial, delivery, or financial exposure
Strengthen change management discipline, including timely identification, documentation, pricing, approval, and recovery of scope, schedule, and cost changes
Partner with Legal and Operations to support claims avoidance, claims preparation, dispute resolution, and commercial recovery strategies
Provide governance and oversight for subconsultant and subcontractor commercial management, including flow-down terms, performance issues, change management, and claims support
Lead or support RDOA submission and approval processes for projects requiring elevated commercial, financial, or governance review
Monitor and enforce Work at Risk governance to ensure project teams do not proceed without appropriate authorization, documentation, and approvals
Quality Management
Champion quality management across project delivery, ensuring QA/QC expectations are clearly defined, planned, executed, and documented throughout the project lifecycle
Ensure appropriate QA/QC checks, independent technical reviews, and design reviews are built into project plans, schedules, budgets, and delivery workflows
Partner with technical leaders and Quality teams to implement and reinforce the Technical Assurance Process on projects with elevated technical, client, regulatory, or delivery risk
Support Project Managers in aligning scope, deliverables, review protocols, and acceptance criteria with client expectations at project kickoff and through execution
Monitor quality-related performance trends, including rework, technical review findings, client concerns, and delivery issues, and drive corrective action where needed
Capture and share lessons learned related to project delivery, technical quality, client expectations, and commercial outcomes to improve future performance
Support client satisfaction surveys and follow-up actions to ensure feedback is reviewed, acted upon, and incorporated into continuous improvement efforts
Opportunity / Pursuit Phase
Participate in Go/No-Go reviews to support informed decision-making
Support proposal delivery strategy, pricing, and risk mitigation
Partner with Legal, Commercial, Finance, and Operations teams to support contract review, commercial terms negotiation, risk allocation, pricing strategy, and pursuit-stage mitigation planning
Planning Phase
Lead Project Readiness Reviews
Ensure robust planning, resourcing, risk management, contingency planning and commercial governance before project execution begins
Integrate quality and safety planning into execution, including QA/QC checks, independent technical reviews, design reviews, and technical assurance requirements
Project Execution & Performance Excellence
Manage project reviews methodology ensuring proper audience and cadence
Participate in project performance reviews (milestones, cost, schedule, risk, margin)
Drive corrective action and recovery plans
Hold teams accountable for performance outcomes
Monitor change order discipline and Work at Risk governance in compliance with required approval processes
Work with leadership, Legal, and Commercial teams to support claims avoidance, dispute resolution, and recovery strategies
Provide subconsultant and subcontractor management support, including commercial terms, performance issues, changes, claims, and flow-down obligations
Drive standardization of delivery processes
Share best practices and drive continuous improvement
Use lessons learned, client feedback, and quality performance trends to strengthen project delivery processes and reduce repeat issues
Qualifications
15+ years of experience in project delivery or operations leadership; recent project management experience preferable
Proven track record delivering complex projects
Strong commercial acumen, including pricing, contracts, margins, risk allocation, change management, claims avoidance, and recovery planning
Strong understanding of quality management practices, including QA/QC planning, independent technical reviews, design reviews, technical assurance, lessons learned, and client satisfaction feedback loops
Experience working in a matrixed organization
Ability to improve performance and drive accountability
Leadership Profile
Performance-driven and accountable
Collaborative across operations, sales, commercial, quality, safety, and technical teams
Data-driven decision maker
Ability to operate strategically and deliver tactically
Internal Candidate Considerations
Demonstrated track record of driving project performance
Strong alignment with WSP delivery, commercial management, quality management, risk, RDOA, technical assurance, and governance processes
Ability to encourage and influence Project Directors and Project Managers
Experience leading cross-regional initiatives or major project portfolios
WSP Benefits
WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.
Compensation
Expected Salary (all locations): $190,000 - 333,000
WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.
Expected Salary (Colorado only): $205,000 - $313,000
WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of Colorado, based on the successful applicant’s education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.
About WSP
WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.
WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.
At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?
Equal Opportunity Employer
WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.
The selected candidate must be authorized to work in the United States.
NOTICE TO THIRD PARTY AGENCIES
WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.
#J-18808-Ljbffr
Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.