Job description
Thank you for considering a career at Bon Secours!
Scheduled Weekly Hours:
40Work Shift:
Days/Afternoons (United States of America)
Bon Secours
Who we are
We believe your best is yet to come. At Bon Secours, we celebrate the human side of health care, uniting individuals from allwalks of lifein giving good help to those in need.We'llask a lot of you, butwe'llgivea lot back, as well. Whetheryou’recalled tobedside care, patient support, community service or operations and administration,there’sa place for you here. Because ifthere'sone thing we know for certain,it'sthat goodworks startwith great people.We’llsupport and empower you to bring your best – in service of our patients and our Mission.
Business Operations Manager –Work at Home - Ohio
Primary Function/General Purpose of Position
This role supports operational excellence across Urgent Care and Employer Services by serving as a strategic partner to operational leadership in assigned geography. This position focuses on operational analysis, performance improvement, workflow optimization, and consistent execution of system initiatives. The Manager drives improvements in profitability, patient experience, and employer satisfaction across multiple locations.
Essential Job Functions
Conduct operational site visits, assessments, and audits across urgent care and employer services locations.
Monitor and report on performance metrics including staffing, financials, patient flow, and service delivery.
Analyze key performance indicators (KPIs) to identify trends, gaps, and improvement opportunities.
Partner with site leaders to implement best practices, standardized workflows, and operational improvements.
Facilitate regular consultation with site leadership on performance, financial management, and patient experience.
Review profit and loss statements and support development of action plans to improve performance.
Provide coaching, training, and operational guidance to clinic managers and staff.
Support new site openings and facility enhancements, including operational planning and readiness.
Ensure implementation of system initiatives, programs, policies, and technology updates.
Build and maintain strong relationships with internal stakeholders, clinic teams, and employer clients.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
None
Education
Bachelor’s Degree in Business Administration, Healthcare Management, or related field (required)
Master's Degree in Business Administration, Healthcare Administration, or related field (preferred)
Work Experience
3 years of experience in healthcare operations, business operations, or multi-site support (required)
Experience in urgent care, medical office operations, or occupational health services (preferred)
Training
Training in operational analytics tools, reporting systems, or healthcare performance improvement methodologies (preferred)
Range
Minimum: $38.64
Maximum: $61.82
Bon Secours is an equal opportunity employer.
As a Bon Secours associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
Department:
Administration - Employer ServicesIt is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at .
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.