About this opportunity
Citigroup Inc. lists this Business Relationship Manager - Manhattan Area, Assistant Vice President opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Business Banker is responsible for proactively sourcing, acquiring, expanding, and retaining customer relationships by maximizing sales opportunities in an assigned Area, growing and retaining a book of business, and ensuring a world‑class customer experience for all current and prospective clients. Individuals in this role are Subject Matter Experts (SME) on Deposit, Credit, and Cash Management products and support their assigned area branches end to end.
Responsibilities
Lead as the subject matter expert across a broad sales Area of assigned branches, which comprise of branch stakeholders and other Area partners (e.g. Wealth Management, Mortgage)
Partner with cross retail segment Area peers spanning Wealth Management, Consumer and Mortgage and initiate collaboration to optimize relationships to execute sales plan
Accountable to scorecard metrics and KPI’s as defined by Senior Management
Support the development of small business knowledge and skills to assigned branch Area team through execution of joint sales activities, ongoing training, and identifying referral opportunities
Call on your assigned book of high valued clients, to deepen the relationship and retain their business, while owning, responding to, and proactively uncovering future needs, roadblocks, or risks for the business to achieve their goals
Educate and introduce clients to the appropriate products and services that fit their needs and grow both the balance and revenue of your portfolio
Manage credit requests up to $250K, and work closely with Sr. Business Bankers on lending relationships over $250K
Develop and execute an integrated and comprehensive sales plan to achieve scorecard results, drive acquisition of new to bank clients and target industry/sectors maximizing the highest potential across designated territory
Adhere to sales management routines, sales practices and protocols for Business Banking to ensure compliance with all policies and procedures.
Proactively manage portfolio of assigned high‑value clients. Expand business banking customer relationships by identifying needs and maximizing opportunities while ensuring customer satisfaction and retention.
Foster teamwork and Business Banking knowledge in all assigned branches to ensure a positive customer experience. Be accountable to client service scores.
Collaborate with Consumer and Wealth business partners to deepen client relationships.
Work closely with the credit/risk team and Branches to facilitate loan closings, including pipeline management, loan escalations / appeals and advocacy, application quality and pricing issues.
Strictly adhere to internal control policies such as the account opening and credit protocols of accurate collection, completion and updating of all required documentation.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations
Qualifications
5-8 years of experience, preferably 2-5 years banking experience or 2-3 years in Business Banking
Exceptional consulting skills; ability to probe, listen, clarify and present information to advance sales transactions, deepen relationships
Demonstrate analytical skills and ability to assimilate complex financial and company operating information
Professional presentation skills
Strong working knowledge of credit structuring and processing; credit trained preferred
Highly effective communication and influence skills
Customer oriented and responsive
Superior organizational skills
Excellent business development skills
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.