Job description
Why Join Us
Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly.
We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.
We offer competitive benefits starting on day one, designed to support your life both in and out of work.
42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.
Responsible for collecting and documenting customer requirements for our most complex solution implementations including, but not limited to new implementations, upgrades, add-on modules and features, and betas. Communicates with customers to collect and assess system requirements pertaining to hardware, networks, software application and custom requirements. Utilizes gathered requirements as well as internal process and product knowledge to write the Customer Requirements Document (CRD) and other supporting documents as needed for the project. Acts as a liaison between customer and WAUSAU technical and administrative staff, and communicates concerns in a timely manner to Project Manager and/or PS leadership team, as necessary. These responsibilities may continue through the project life cycle to support the project team in understanding and updating business requirements. Analyst may lead the development and facilitation of test planning.
The Senior Business Requirements Analyst is responsible for collecting and documenting client requirements for our most complex solution implementations including, but not limited to new client implementations, upgrades, add-on modules and features, and betas. The Senior Business Requirements Analyst is responsible to communicate with client to collect and assess system requirements pertaining to hardware, networks, software application and custom requirements. The Senior Business Requirements Analyst utilizes gathered requirements as well as internal process and product knowledge to write the Requirements Document (RD) and other supporting documents as needed for the project. The Senior Business Requirements Analyst acts as a liaison between the Client and technical and administrative staff and communicates concerns in a timely manner to Project Manager and/or other stakeholders, as necessary. These responsibilities may continue through the project life cycle to support the project team in understanding and updating business requirements. The Senior Requirements Analyst may lead the development and facilitation of test planning.
Job Responsibilities:
Collect and assess customer requirements pertaining to network, software application, environment information and custom requirements.
Facilitate discovery meeting(s) with customer and internal Deluxe resources develop and review the RD.
Lead and/or support SOW creation to ensure that client requirements are properly captured so that accurate estimates can be created; estimates should be within 10% of the actual costs, not including changes in scope.
Create RD for the complete defined solution as proposed to define configuration, modification and deployment of Deluxe -proposed solutions and modify document throughout the discovery process.
Understand the documentation requirements for each engagement and satisfactorily defines those requirements for the project team and the client.Includes the necessary custom documentation effort in the estimate of work to be done. Acquire client signoff as appropriate
Organize and facilitate transition meeting with implementation team to review product set-up requirements and ensure understanding of the solution. Can continue to serve in a QA role to ensure that solution is delivered in accordance with the RD.
Basic Qualifications (BQs)
Education and Experience: Bachelors in Computer Science, Business Analytics or Technical writing and 3 years experience or HS/GED and 7 years experience working in multiple financial and/or remittance check processing systems.
Two or more years leading discovery for financial technology projects.
Proficiency in MS Office (MS Word, Excel, PowerPoint).
Preferred Qualifications (PQs)
Education: Bachelors degree in Computer Science
Experience: 5 years leading discovery including gathering, analyzing and Documenting client for complex multi solution financial services / product solutions
Experience handling multiple projects in a fast-paced environment.
Experience facilitating client meetings to gather business and technical requirements.
Experience in technical writing, able to create client facing business documentation.
Experience providing status reports to senior management.
Experience acting as a liaison between business and IT groups.
Effective communication and leadership skills.
Excellent problem-solving and analytical skills.
CBAP certification
Additional Basic Qualifications:
Must be 18 years of age or older
This role is not permitted to be filled in the following locations Alaska, California, Colorado, Connecticut, District of Columbia, Hawaii, Illinois, Idaho, Louisiana, Maine, Maryland, Massachusetts, Mississippi, Montana, New Jersey, New Mexico, New York, North Dakota, Puerto Rico, Rhode Island, South Dakota, Utah, Virginia, Vermont, Washington, West Virginia, and Wyoming.
Compensation
The compensation range for this position is $85,000.00 - $95,000.00 annually. This position will be eligible for commission or an annual performance incentive plan The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.Benefits
In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:
Healthcare (Medical, Dental, Vision)
Paid Time Off, Volunteer Time Off, and Holidays
Employer-Matched Retirement Plan
Employee Stock Purchase Plan
Short-Term and Long-Term Disability
Infertility Treatment, Adoption and Surrogacy Assistance
Tuition Reimbursement
These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to .
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.