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Job description
Business Services AssociateThe Business Services Associate (BSA) provides vital administrative, logistical, and candidate-focused support to the Business Services Department. This position ensures accurate documentation, contract processing, job order support, and coordination across programs, enabling the Business Services Consultants (BSCs) and Business Services leadership to focus on strategic employer engagement and service execution. The BSA also supports employment-ready candidates with job matching, referrals, and workforce system navigation. This position will be located in our Business Services Department at our Tampa Center located at 9215 N Florida Avenue, Tampa.Essential Job FunctionsComplete data entry and prepare contracts including:On-the-Job Training (OJT)Incumbent Worker Training (IWT)Paid Work Experience (PWE)Special Projects (e.g., Summer Youth Employment)REACH MetricsCollaborate with Adult, Dislocated Worker, Youth, and Special Projects staff to align recruitment and training efforts with the Business Services PlanAssist employers with creating or updating job descriptions as identified through the Business Solutions Plan (BSP) processAssist with coordination hiring events, job fairs, and recruitment activities, including:Outreach to participating businessesCreation of marketing materialsDistribution of promotional contentMaintain detailed records of employer engagement, event participation, and service outcomes to support reporting and continuous improvementProcess and post job orders received from the BSCs, as neededProvide employment assistance to work-ready job seekers matched to:Job ordersWork-based learning agreementsPromote all CareerSource Tampa Bay (CSTB) programs and services to job seekersProvide labor market information aligned with participant career goalsConduct candidate file searches to match employer skill requirementsProvide referrals to:WIOA programsGrant-funded work-based learning programsPromote referrals to:Employability Skills TrainingProfessional Talent of Tampa Bay networking services, as applicableEnsure all applicable Employ Florida service codes are accurately documented in:Employ FloridaSalesforceSupport Business Development Managers by facilitating quality job placementsMaintain accurate and well-organized documentation on:CandidatesServicesRecruiting activitiesOutcomesWork closely with:Career Services Resource Room staffRESEA staffVeterans staffTraining and education partnersMaintain and submit required program reportsRespond to and resolve customer complaints in a timely mannerPerform other duties as assignedRequirementsMinimum QualificationsAssociate in Arts or Science Degree in Human Services or related field from an accredited institutionBachelor's Degree preferredMinimum three (3) years of experience in:RecruitingStaffingJob placementWorkforce servicesFlorida Workforce Professional Certification – Tier I requiredCompletion of Business Services Consultant Certification within one year of hire date.Proficient in Microsoft Office Suite (Outlook, Word, Excel)Experience using Employ Florida requiredExposure to Salesforce platforms preferredJob Specifications & Core CompetenciesValid Florida Driver's LicenseStrong customer service orientation with a customer-centered approachStrong change management skills and ability to pivotAbility to work cooperatively with internal teams and partner agenciesAbility to follow federal, state, and programmatic guidelinesProficiency with:DatabasesInternet systemsCase management platformsKnowledge of assessment tools and workforce development techniquesAbility to communicate effectively with diverse populations and employersAbility to identify participant needs and appropriate support servicesStrong organizational and time management skillsStrong written and verbal communication skillsAbility to adapt in a dynamic, fast-paced environmentAbility to perform entry-level professional work including:Data analysisReport preparationAbility to support the administration of grant-funded programs including:Eligibility coordinationOther duties may be assigned based on department and organizational need.Work EnvironmentThis position requires regular interaction with job seekers, employers, and internal program staff.Occasional evening or weekend work may be required for recruitment events.PHYSICAL REQUIREMENTS:Stooping. Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.Crouching. Bending the body downward and forward by bending leg and spine.Reaching. Extending hand(s) and arm(s) in any direction.Standing. Particularly for sustained periods of time.Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed instructions to other or important spoken workers accurately, loudly, or quickly.Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.The worker is subject to both environmental conditions. Activities occur inside and outside
Worksite address
tampa, FL, 33602, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.