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Job description
Description
Join our award winning culture as we serve members in your area!
Essential Competencies
The activities of the Business Services Director are strategic while also requiring collaboration with teams to measure and enhance business performance and allow for proactive data-driven decision making. In coordination with the Senior Leadership Team, the Business Services Director will strive to develop a high-performance, person-first culture focused on quality services to members and stakeholders. May perform personally or through subordinate personnel the duties outlined below:
Set clearly defined goals and overall objectives for the Division/Departments in line with the priorities of LCI and hold oneself accountable for personal contributions and overall performance.
Ensure staff accountability to performance standards and expectations by recognizing employees meeting and exceeding standards and addressing employees not meeting expectations.
Make or support difficult or unpopular decisions when they are in the best interest of LCI.
Ensure effective implementation of new practices, guidelines and procedures mandated by regulatory agencies or as identified or deemed necessary.
Gather and evaluate information that leads to sound, smart decisions and ensure that actions promote LCI's strategic goals, align with LCI values, and comply with regulations and rules.
Demonstrate emotions appropriate to the situation and continue performing steadily and effectively.
Respond constructively to emotional situations, high pressure, and conflict.
Handle high workloads and effectively prioritize work.
Produce results through timely decision making and strategic implementation and evaluation of programs and policies.
Embody a 'management by fact' mentality when solving a problem that considers all the facts, data, impact, and value of a decision.
Create partnerships that build trust and accomplish shared goals through collaboration
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Worksite address
fond du lac, WI, 54035, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.