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Job description
Description:
nThis is a technical and professional position that involves analyzing documents, assisting customers with inquiries, and performing routine day-to-day functions of the Business Services Division. This position is located in the St. Louis Field Office.
nJob Functions and General Responsibilities:
nnProviding excellent customer service in the Business Services Division by reviewing, receiving, and processing various and increasingly complex business entity filings, UCC indexing and verifying, and other filings as assigned.
nUtilizing a working knowledge of several different chapters of Missouri statutes as they relate to filings and assisting customers.
nUsing a computer and relevant software, including Windows, Microsoft Office Suite, and Business Services-specific filing software applications.
nConducting quality assurance tests to ensure digital images meet defined standards.
nPreparing daily financial reports for the Central office.
nContacting customers for additional payment information.
nAnswering telephone inquiries and assisting walk-in customers with Notarizations, Apostille/Authentications, and other types of filings.
nConducting NAPS filings.
nProviding technical support for online business filers and should have knowledge of various internet web browsers.
nInteracting with state employees, officials of other agencies, and the general public.
nCorresponding with customers through the unit email account in a timely manner.
n nKnowledge, Skills and Abilities:
nnExcellent organization, self-motivation, and work prioritization skills.
nExcellent oral and written communication skills.
nA working knowledge of Missouri law as it relates to the assigned work group.
nAbility to follow directions and understand basic principles for legal service.
nAbility to pay attention to detail, complete work tasks accurately and timely, and maintain an expected level of productivity in a moderately stressful environment.
nWork independently with outstanding attendance, timeliness, and professionalism.
nAbility to perform other work as assigned.
n nQualifications:
nnHigh School diploma or equivalent is required, some college preferred.
nAbility to qualify as a Missouri Notary is required
nExperience in customer service or working with the public preferred.
nExperience working in a fast-paced government office or organization preferred.
n nnThe above job description in no way implies that these are the only duties to be performed by this employee. The employee is expected to perform other duties necessary for the effective operation of the department.
Who can apply
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