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Job description
Business Support AnalystWe are looking for a Business Support Analyst with financial application knowledge for Tier I Help Desk in Gaithersburg, MD to join our team at Prominent Edge. This role serves as the customer-facing, single point to assist end users of all skill levels over the phone, in person, or by using other assistance technologies to address a wide variety of questions concerning financial and administrative applications as well as to follow up to ensure customer satisfaction.Minimum QualificationsDemonstrated progressive experience in a service desk/help desk environment supporting financial and administrative applications.Experienced working in a team-oriented, collaborative environment.Excellent customer service, verbal, and written communication skills. Proven ability to follow written and verbal instructions.Ability to deal with problems involving few concrete variables in standardized situations. Proven ability to resolve problems quickly using sound judgement.Proficient understanding of general accounting principles.Proficient in Microsoft technologies, including Word, Excel, PowerPoint, Outlook, and Teams as well as with Adobe and with Internet browsers.Proven ability to prioritize multiple tasks in a fast-paced environment.Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.Demonstrated strong documentation skills.Ability to absorb and retain information quickly with a demonstrated ability to conduct research on a wide range of computing issues. Proven analytical and problem-solving abilities.Minimum EducationAssociate's degree with one year of responsible experience working with financial and administrative application experience, or equivalent to two years of coursework from an accredited college or university and one year of responsible experience working with financial and administrative application experience or relevant experience as determined by the COR on a case-by-case basis.W2 Benefits3 weeks paid time off per year + 10 HolidaysSix percent 401(k) matching, vested immediatelyWe offer comprehensive health care plan(s) with nationwide coverage for you and your familyThis organization participates in E-Verify$56,000 - $58,000 a year
Worksite address
gaithersburg, MD, 20877, US
Who can apply
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