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Job description
YOUR MISSION (The Job Description)
The Busser/Runner will support the food and beverage operation of the outlet through timely bussing and resetting of tables, running food and beverages, and engaging in polite, responsive, and timely interaction with guests and coworkers and while not guaranteed, may accept tips from patrons. They provide a high level of customer service to all guests and always perform customer service duties in a friendly and professional manner, ensuring that customers have an enjoyable dining experience.
THE NITTY-GRITTY (The Essential Job Duties)
Maintain a clean, hygienic, and organized work environment including stocking of supplies, washing and polishing glassware, folding napkins, cleaning menus, sanitizing tables, etc.
Strong knowledge and consistent use of SNHD regulations and standards
Must be able to work cooperatively and effectively in a team
Participate in seamless operation between BOH + FOH staff members, ensuring proper service to our guests
Ability to communicate clearly in verbal and written English
Running food and drinks
Clear tables, carry plates to the dishwashing area
Assist guests with re-ordering at their table, including guiding them to use the online ordering system and assisting with menu questions or queries
Deliver/ distribute takeout orders to customers at the outlet
Prepare basic, non-alcoholic beverages such as coffee, water, iced tea, etc.
Explain basic details of food dishes and beverages at time of delivery to guests
Always keep your active SNHD Food Handler's card with you while on the property
Execute proper health and safety protocols while operating equipment, handling food, storing food, maintaining temperature & time control logs, and sanitizing as dictated by the SNHD
Report health and safety incidents and concerns directly to leadership in an accurate and timely manner
Contribute to successful SNHD health inspections
Monitor and ensure cleanliness of all place settings, tabletops, seats, and floor
Perform customer service duties as assigned
Communicate with cashier and supervisor for any guest service issues
Actively participate in all scheduled required training sessions
Must be physically present at work, in assigned workstation, in order to perform all functions required of the position
Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon customer volume
Always communicate effectively with customers and all levels of employees
Review and comprehend all necessary documentation
Use the equipment associated with the position, including but not limited to the POS system
Perform other duties as assigned
WHAT IT TAKES (The Qualities We Look For) Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments
Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
Ability to anticipate needs and over-deliver wherever possible
Candidates must think on their feet and use their initiative to solve problems and deliver solutions
Able to change direction and work on multiple project aspects at once
Enthusiastic, passionate, able to inspire and motivate others
Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service
MUST HAVE'S Current, legal, and unrestricted ability to work in the United States
High school or equivalent education required
Communicate clearly in verbal and written English
Food Service Handler Card and TABC certification that is currently valid for a minimum of at least 6 months
Ability to work a flexible schedule
WOULD BE NICE TO HAVE'S 1-2 years' experience in a restaurant or food outlet
THE WORKING CONDITIONS Lift and carry 50 lbs., carry and balance plates, carry kegs, wine and beer cases as necessary
Stand for periods of 8-10 hours
Bend, squat and stretch in areas of limited space to perform cleaning, organization, and other duties
Work in an environment that is subject to varying levels of cold, heat, sound, illumination, smoke, air quality, and pet hair/dander
Incumbents are at times subject to hazards such as chemicals; proper safety precautions will be taken. This position occasionally works outside and is subject to all weather
Proper clothing is provided
VALUABLE TRAITS 50% logical / 50% creative / 100% AWESOME
Enjoy working with a team and alone as the situation dictates
Adaptive, Flexible!
Embody "great attitude"
Unwavering integrity and endless work ethic
Appreciate constructive feedback, as well as graciously providing the same
Tenacious and self-motivated
This is not an exhaustive list of duties, responsibilities, and conditions.
*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*
Worksite address
las vegas, NV, 89105, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.