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Job description
Security Operations SupervisorReceiving general direction from the Security Operations Manager, incumbent ensures a safe and secure environment, provides protective service and response for protection of the people and property of the Hospital, is responsible for the overall supervision of his/her assigned shift, personnel, and shift operations.Principal duties and responsibilities:Responsible for all security operations across assigned shift, including on and off-site facilities and staff, dispatch, concierge and patrol operations, and weekend staff and operations.Responsible for direct supervision of Security Supervisors (up to ~7 FTE) assigned to shift, recommends various personnel actions including hiring, promotion, transfer and termination. Executes disciplinary action as necessary.Overall responsibility for up to ~29 FTE on-site Security Officers, and ~12 FTE off-site Security Officers assigned to shift.Ensures processes, policies and practices are interpreted and applied consistently and effectively across assigned shift; ensures accountability and compliance with all current and applicable state and federal laws, hospital policies and procedures, rules and regulations.Assists Security Operations Manager in managing daily operations across all shifts; provides support to the Operations Manager on matters as directed.In the absence of parking and commuter services leadership, serves as parking management representative.Identifies training needs and conducts training, certification programs andManages and audits the lost & found program and valuables intake/release.Processes and assists in processing payroll via the Kronos system.Serves on assigned committees and attends meetings on behalf of the department as directed; understands and keeps abreast of industry trends.Performs all duties of a Security Supervisor and Officer in addition to duties outlined above.If sworn as a Special State Police Officer, performs all the duties outlined in the BWH Police Officer position in addition to the above.Performs additional duties as assigned.Supervisory responsibility:Responsible for direct supervision of Security Supervisors (up to ~7 FTE) assigned to shift, recommends various personnel actions including hiring, promotion, transfer and termination. Executes disciplinary action as necessary.Overall responsibility for up to ~29 FTE on-site Security Officers, and ~12 FTE off-site Security Officers assigned to shift.Hospital wide responsibilities:Brigham and Women's Hospital I CARE StandardsThe I CARE Standards guide me in my interactions with patients, family members, visitors, colleagues, and neighbors in my workplace and surrounding community to optimize the Brigham experience and help fulfill my role in our mission of providing seamless, high quality patient and family centered care.C. I will Communicate my commitment to high quality performanceA. I will Appear and act as a professionalR. I will Respect all individualsE. I will Extend myselfQualifications:Minimum of an Associate's degree in criminal justice or related field required. A strong educational background (Bachelor's degree or above) in criminal justice or related field is preferred. A combination of experience and education will also be considered.A minimum of five years of experience in Security, Law Enforcement or Military required with three years in a supervisory position required. Ten years of experience with five years of experience in a supervisory capacity in same preferred.Must submit to and pass an initial and annual criminal background check.Must possess and maintain a valid Massachusetts Driver's LicenseThe ability to be licensed as a Special State Police Officer under the Commonwealth of MA General Laws Chapter 22 C, section 63 strongly preferred. If licensed, must consistently meet all training and other requirements for continued licensure.Must obtain and maintain required certifications in the following programs (training provided by department):CPR/AED/First AidNarcan (Naloxone) TrainingAVADE/HDTS De-Escalation TrainingInternational Association of Healthcare Safety and Security (IAHSS) Supervisor Certification (Includes Basic, Advanced, and Supervisor certifications) within 1 year of hire.Skills/Abilities/Competencies required:Must possess above average leadership, investigative, customer service, communication and risk assessment skillsExemplary customer service and communication skills. Must be able to handle complex interpersonal situations and crisis management scenarios.Reliable and flexibleMust be able to prepare clear and concise reports and routine correspondence.Strong risk analysis and organizational skills.Must be able to gather, assemble, analyze, evaluate, and use facts and evidence. Interview victims, complainants, witnesses, and suspects.Must be able to prepare clear and concise reports and routine correspondence.Must be proficient with the operation of office equipment including computers and supporting word processing, spreadsheet, and database applications.Must be able to read, write and speak English fluently. Fluency in more than one language preferred.Working conditions:Physical environment:Exposure to potentially infectious materials.Exposure to possible infectious diseases.Exposure to blood and body fluids.Exposure to loud noises and motor vehicle emissions.Exposure to inclement weather conditions.Physical requirements:Physically must be able to lift 50 pounds. Ability to stand/walk for a minimum of 8 hours. Ability to run to any emergency within the hospital and adjoining campuses and be able to verbally and physically control an emergency situation upon arrival if necessary. Strong sight and hearing abilities needed in order to effectively deal with diverse and emergency situations. Capacity to use appropriate force to overcome, arrest or restrain someone if necessary.Each Operations Supervisor must be able to perform each task in the functional assessment outlined below upon hire (within the first 90 days) and annually:3 Minute Step TestMeasures the heart rate in the recovery period following three minutes of stepping.Stand with the step in front of you. Begin by stepping up and down the step in cadence with the metronome. Continue with this exercise for three minutes. Then you will be asked to sit down and your heart rate will be recorded after one minute of rest.Step, Bend, and CrawlMeasures mobility and coordination.Stand in front of the hurdle. Start by stepping over the hurdle, bending and crawling under the table, and stepping over the second hurdle. Reverse direction and repeat the sequence.Stretcher CarryMeasures the ability to assist lifting a stretcher.You and a partner will stand at either end of the stretcher that is loaded with approximately 150 lbs in weight. Bend with your legs with your back straight and grasp the stretcher. Straighten your legs to lift the stretcher, then reverse to put the stretcher back down.Pull and DragMeasures upper body strengthTake firm hold onto the belts and drag the 150 lb. sled 10 feet across the room and reverse directions back to the starting position.Balance WalkMeasures balance.Start at the end of the 1 inch wide tape. When prompted to start, step on the tape, alternating with each foot until you reach the end of the tape. Your foot must be in contact with the tape on each step.Stair ClimbThe stair climb measures the ability to climb stairs at a quick pace.Starting at the bottom of the stairway, on the command Go, the watch is started and you must walk up four flights of stairs at a quick pace. At the top of the stairs, you will need to take a card and walk quickly down the four flights of stairs to the starting point and return the card to your proctor. You must complete this in 35 seconds
Worksite address
boston, MA, 02108, US
Who can apply
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