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Job description
Description:
MVR Guidelines
SUMMARY
Technicians install and service telephone, security, video, and internet systems, troubleshoot issues, and educate customers.
Important information:
* Work Type: In-person only (remote work not available).
* Residency: Applicants must live within daily commuting distance. No relocation assistance is provided.
* Compensation: U.S.-based employment only; pay in U.S. Dollars.
DUTIES & RESPONSIBILITES
* Working for FHG requires travel if other markets are in need.
* Complete all installations according to company and industry standards.
* Accurately complete daily reports and paperwork.
* Acquire and return equipment as directed.
* Maintain tools and vehicles; report any maintenance issues.
* Communicate with Dispatch on arrivals, departures, and any delays.
* Maintain a clean and organized work vehicle and immediately report maintenance issues to the Fleet Manager, if operating a company vehicle. Job requires local travel 100% of the time.
* Technical development training/certification is required; successful completion is mandatory to remain an active employee.
* Follow all company & OSHA safety rules.
* Other duties as assigned.
PGM2 Requirements:
Competencies
* Technical Proficiency: Possess a strong understanding of cable systems, including installation techniques, troubleshooting methods, and maintenance procedures.
* Problem-Solving Skills: Ability to identify and resolve technical issues efficiently, using critical thinking and analytical skills.
* Customer Focus: Dedication to providing excellent customer service, addressing customer needs, and ensuring satisfaction.
* Communication Skills: Clear and effective communication with customers, team members, and supervisors, both verbally and in writing.
* Attention to Detail: Thoroughness and precision in performing installations, conducting tests, and maintaining records.
* Adaptability: Flexibility to work in various environments and adapt to changing priorities or challenges.
* Safety Consciousness: Commitment to following safety protocols and regulations to prevent accidents and ensure a safe working environment.
* Teamwork: Ability to collaborate with colleagues, share knowledge, and contribute to the overall success of the team.
* Continuous Learning: Eagerness to stay updated on industry advancements, new technologies, and best practices through ongoing training and self-education.
SKILLS
* Install residential/commercial video, HSI, CDV, HSD installation knowledge (training provided).
* Strong customer service, time management and communications abilities.
* Due to the nature of our customer base, fluency in English (speaking and understanding) is required.
* Read and interpret operating instructions and procedures.
* Basic math, computer, and troubleshooting skills. (Navigating and adjusting operating systems).
* Ability to identify and troubleshoot CATV technical difficulties.
* Manage time effectively, efficiently, and work independently.
EDUCATION / QUALIFICATIONS
* High School or GED preferred.
* Be at least 21 years old.
* Hold a valid driver's license.
* Have a minimum of three (3) years of driving history.
* Maintain an acceptable Motor Vehicle Record (MVR) with no major violations is required. Note: Insurance carriers may review up to seven (7) years of driving history to determine eligibility.
* Due to the sensitive nature of our work inside customers' homes and businesses, all applicants must pass a comprehensive criminal background check. Felony convictions will result in disqualification. Misdemeanors will be evaluated individually; however, offenses involving theft, assault, battery, or drug distribution within the past seven (7) years will result in disqualification.
COMPENSATION
* Paid hourly, with a potential production bonus based on work completed, experience, certifications, quality of work, punctuality, professionalism, and adherence to company standards.
* Benefits offered include Health, Dental, Vision, Long Term and Short-Term Disability Policies, Life Insurance (Company paid and optional voluntary), Aflac plans, and a 401(k) with a company match.
PHYSICAL REQUIREMENTS
* Lift up to 100 lbs., climb ladders (up to 28 ft.) and work at heights.
* Use hand tools.
* Frequent stooping, bending and twisting required.
* Work indoors, outdoors, in confined spaces, and while exposed to varied weather.
* Drive during all weather conditions, daytime and nighttime.
* Madison Telecommunications is a Drug-Free Workplace. Pre-employment, post-accident and random drug screenings are mandatory.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.