Café Banking Specialist- Chicago Area

Job description

Café Banking Specialist- Chicago Area

nThe Role

nDo you find your purpose in empowering others? As a Café Banking Specialist (internally known as Café Ambassador), you are the face of Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection.

nIn this role, you’ll act as a high-end service specialist and a guide to digital banking. You aren't just serving a community; you’re building one by bringing Capital One’s mission to life within a vibrant, modern community hub.

nWhat You’ll Actually Do

nnnBe a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. (Note: You are a banking guide, not a barista—you won’t be serving coffee!)

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nnServe as a Brand Advocate: You’ll share the value of Capital One’s products and services through genuine conversation rather than transactions. Because we focus on the guest experience, this role is free from traditional sales goals or high-pressure tactics. Your success is measured by the quality of the connection, not a quota.

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nnSimplify the Complex: Guide customers through our digital ecosystem, helping them master mobile tools and troubleshooting tech challenges with ease.

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nnFacilitate Purposeful Impact: Host and support local events that promote financial health. You’ll act as a brand steward, working within the framework of Capital One’s established programs and strategic community partnerships to ensure our impact is professional, focused, and effective.

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nnAdvocate & Problem-Solve: You’ll advocate for our customers, problem solve, and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is very important, and de-escalation may be a complex part of your role supporting our customers—we’ll ensure you’re supported with the tools, resources, and experience to ensure you’re up for the challenge!

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nnAct as a Culture Carrier: Foster a supportive, inclusive environment where every guest feels welcome. You’ll be a team player who possesses a strong attention to detail, a positive attitude, and the ability to be flexible and embrace change.

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nnStay Agile & Engaged: This isn’t a traditional "behind-the-desk" banking role. You’ll be on the move and active throughout the day, moving through the Cafe to connect with the community and support the flow of the guest experience.

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n nWhy Join Us?

nThis isn't just a job—it’s work with a mission. Because we’ve removed the pressure of traditional sales quotas, you are free to focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth. We ensure you have the tools to be stronger in your role and more effective in how you show up every day.

nThe Perks

nWe provide a comprehensive benefits package designed to fuel your journey. Whether you’re using our education assistance to prepare for your next career move, or taking advantage of our mental and physical health resources to stay at your best, we invest in you as a whole person. Our goal is to ensure that wherever your career takes you—within Capital One or into the wider world—you leave the Cafe stronger than when you started.

nnnDay 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance

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nnPaid Time Off

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nnEducation Assistance

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nnMatching 401(k) contribution up to 7.5%

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nnPaid Parental Leave

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nnMental Health support

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nnBack-up Child or Elder Care

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nnFit check? Covered. We’ll hook you up with our signature Threads line—our treat

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nnCustom beverage while working

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nnAnd much more!

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n nEssential Functions (Included, but not limited to)

nnnSupport surrounding Cafés as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region.

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nnAvailable to work a flexible schedule, including nights, weekends, and holidays, with hours and days subject to change.

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nnWhile the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business-driven schedule adjustments is required.

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nnApplicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift.

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nnLifting up to 25 pounds and moving/standing for extended periods of time

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nnRegular and consistent attendance

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n nBasic Qualifications

nnnHigh School Diploma, GED, or Equivalent Certification

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nnAt least 1 year of Retail, Sales, or Customer Service experience

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n nPreferred Qualifications

nnnAssociate’s degree

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nn2+ years of banking experience

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nn2+ years of Retail or Customer-facing experience

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nnProficient in G-Suite

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nnStrong written and oral communication skills

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n nDoes this sound like the career move you’ve been looking for? Let’s build the future of banking together!

nAfter you apply

nYou may be required to take an assessment. It takes about 35 minutes to complete. If you’re selected to move forward, one of our recruiters will reach out to tell you more about the role and answer your questions.

nAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.

nThe minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

nChicago, IL: $47,840 - $55,016 for Cafe Ambassador

nCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

nCapital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website ( . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

nThis role is expected to accept applications for a minimum of 5 business days.

nNo agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

nIf you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

nFor technical support or questions about Capital One's recruiting process, please send an email to

nCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

nCapital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Worksite address

chicago, IL, 60290, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.