About this opportunity
Addison Group lists this Call Center Agent opportunity in des plaines, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Title: Customer Service Representative
Industry: Distribution/Manufacturing
Location (city, state): Des Plaines, IL
Assignment Type: Contract-to-Hire
Pay:
$21 - $21.50 / hour
Work Schedule: Shifts available:
Sunday -Thursday ... 8am-4:30pm
Tuesday - Saturday ... 9am-5:30pm
Monday - Friday ... 7-3:30pm
Benefits:
This position is eligible for medical, dental, vision, and 401(k).
About The Company:
Addison Group is seeking an Associate Customer Service Representative to join a well-established distribution organization. This position is part of a customer-focused team that works closely with customers, sales representatives, and internal departments to ensure orders are handled accurately and efficiently.
Job Description:
This is a great opportunity for a customer service professional who enjoys working in a fast-paced, phone-based environment. The Associate Customer Service Representative will handle incoming customer requests, assist with orders, provide updates on shipments, and help resolve account or product-related issues. The position is contract-to-hire with the opportunity to transition into a long-term role.
Key Responsibilities:
* Handle a steady volume of incoming customer calls and provide professional, solutions-oriented assistance
* Input new orders and make updates to existing orders using an ERP system
* Research order and shipment information and communicate status updates to customers
* Assist customers with questions related to returns, billing, credits, invoices, and account information
* Serve as an initial resource for general product and order inquiries
* Investigate order issues and work toward timely resolutions
* Prepare and process customer documentation, including credit and debit memos
* Assist with occasional credit card transactions and other account-related requests
* Maintain accurate customer records and information across multiple systems
* Consistently meet department service and productivity expectations
* Provide additional administrative and customer support as needed
Qualifications:
* At least 1 year of customer service experience within a call center environment
* Background in distribution, manufacturing, or another product-focused environment is preferred
* High school diploma or equivalent
* Comfortable using Microsoft Office applications, including Excel and Teams
* Previous CRM or ERP experience is a plus
* SAP experience is highly desirable
* Experience using chat-based customer support tools is a plus
* Strong computer skills with the ability to work between multiple applications
* Training will be provided on internal systems, procedures, and products
* Contract-to-hire opportunity based on performance and business needs
Perks:
* QUICK start 11/2 Potential for career growth and internal advancement
* Multiple scheduling start-time options
* Comprehensive training and onboarding
* Collaborative and professional team environment
* Opportunity to build experience with ERP, CRM, and customer service systems
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.