About this opportunity
Comfort Zone lists this Call Center CSR - Plumbing opportunity in orlando, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Call Center Csr - PlumbingLocation: Orlando, FL Job Type: Full-time Work Location: In person Pay: $22–$26 per hour depending on experience, plus a performance-based incentive structureAbout UsSeacoast Service Partners is a growing service platform supporting leading HVAC, plumbing, refrigeration, and related service companies across Florida. We are focused on building strong local teams, delivering quality service, and creating growth opportunities for the people who represent us.At SSP, our core values guide how we work every day: Working Together, Safety Above All, Integrity & Trust, and Results & Growth.Position SummarySeacoast Service Partners is seeking an experienced Customer Experience Specialist with a strong background in customer service, call center operations, or customer care within the plumbing or home services industry.This role supports customers across our residential plumbing businesses by handling inbound and outbound communications, understanding customer needs, and converting qualified calls and leads into booked service appointments. The Customer Experience Specialist also helps maintain accurate customer information and ensures a smooth handoff between the customer service and dispatch teams.The right candidate is comfortable in a high-volume service environment, knows how to handle customer questions and objections, and understands the importance of both customer experience and booking performance.What You'll DoHandle inbound and outbound customer calls for residential plumbing servicesIdentify customer needs and convert qualified calls and leads into booked service appointmentsProvide professional, helpful, and efficient customer service throughout each interactionHandle customer questions and objections while keeping conversations focused on finding the appropriate service solutionFollow established call scripts, processes, and brand standardsCreate and maintain accurate customer, lead, and job information within the CRMSupport dispatch handoffs and communicate accurate information to the appropriate teamMaintain accurate lead statuses and customer recordsFollow established procedures for Google Local Services Ads leads and customer inquiriesSupport lead tracking and routing across multiple locationsHelp maintain service levels during periods of high call volumeParticipate in call reviews, coaching, training, and ongoing performance developmentWhat Success Looks LikeQualified calls and leads are consistently converted into booked service appointmentsCustomers receive responsive, professional, and helpful serviceCustomer questions and objections are handled confidently and effectivelyCalls are handled efficiently while maintaining a strong customer experienceCustomer, lead, and job information is entered accurately and consistentlyDispatch handoffs are accurate and completeEstablished scripts, processes, and service standards are followedCoaching and feedback are applied to continued performance improvementIndividual performance contributes to team booking, call quality, and customer service goalsRequired Qualifications2+ years of experience in a call center, high-volume customer service, or customer care environmentCustomer service experience within plumbing or a related home services environmentExperience handling inbound and outbound customer callsExperience working with a CRM or customer management systemStrong customer service and communication skillsAbility to confidently handle customer questions and objectionsComfortable working in a performance-driven environment with call and booking expectationsStrong written and verbal communication skillsBasic proficiency with Google Sheets or ExcelHigh school diploma or equivalentAbility to work in person at our Orlando officePreferred QualificationsServiceTitan experience is a plus; training will be providedFamiliarity with RingCentral or a similar phone/VoIP systemGoogle Local Services Ads (LSA) experienceExperience with call tracking or lead attribution platformsExperience in a multi-location or private-equity-backed operating environmentBilingual English/SpanishWhat We Offer$22–$26 per hour depending on experiencePerformance-based incentive structure in addition to hourly payMedical, dental, and vision insurancePaid time off and paid holidays401(k) with company matchCareer development and growth opportunitiesSeacoast Service Partners is an Equal Opportunity Employer.
Worksite address
orlando, FL, 32801, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.