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Job description
Customer Service Center Loan SpecialistFor over 30 years, Sun Loan Company has been a trusted financial resource in over 200 communities, across seven states in the US, and seven locations in Mexico.Sun Loan Company is currently looking for reliable, ambitious, and exceptional Customer Service Center Loan Specialist to join our dynamic team! Our ideal candidate is goal-driven and eager to learn about consumer finance and start a fulfilling career.The Customer Service Center Loan Specialist provides support to Sun Loan customers and branch offices from a centralized Customer Service Center. Support is provided by underwriting loans and contacting borrowers to assist in the completion of loan funding.Responsibilities:Reviews loan applications along with supporting documentation for approval or denial.Contact applicant to review loan approval and gather additional documentation as needed.Encourage borrower to fund the loan by discussing payments amounts and terms.Process loans and send documents to borrower electronically.Assist borrower with documents to ensure completion and funding of loan.Handle inbound customer calls regarding consumer installment loans and servicing loan accounts.Review and assign unmatched documents in document repository.Other duties as assigned.Requirements:Minimum 3 years' experience in a call center environment or consumer finance.Understanding of policy and procedure regarding loan underwriting and documentation.Understanding of loan management software preferred.Microsoft Office 365 experience including Outlook, Word, Sharepoint and Teams.Bilingual preferred.Work Schedule:10am – 7pm Monday – Friday2 Saturdays/month (8:30am – 12:30pm) Possibly more as determined by the specific needs of the business4-week paid training (8am-5pm). Training hours may not coincide with your assigned schedule.Benefits — Why Sun Loan Is Your Ideal Workplace:Low-deductible, affordable medical plans, including medical, dental, and visionTelehealth accessOn-demand payCompetitive salary based on factors such as location, skills, knowledge, competencies, and experience401(k) with company matchPaid Time Off, including holidays, vacation, and sick timeBonus opportunitiesCareer development and advancement pathsFormal and comprehensive training programWork Authorization Notice:Applicants must be legally authorized to work in the United States without the need for current or future visa sponsorship. This means:Work Authorization Required: Candidates must already possess valid U.S. work authorization permitting employment with any employer.No Visa Sponsorship Provided: Sun Loan is unable to sponsor employment visas (e.g., H-1B, O-1) or assume responsibility for transferring existing sponsorships.Sun Loan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Worksite address
san antonio, TX, 78201, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.