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Job description
Roper St. Francis Healthcare OpportunityThank you for considering a career at Roper St. Francis Healthcare!Scheduled Weekly Hours: 40Work Shift: Days (United States of America)Job Summary:An individual who is responsible for maintaining accurate on-call scheduling for all RSFPP physicians, serve as primary point of contact for RSFPP physician practices during off-hours (including contacting on-call physicians when protocol requires), perform financial reconciliation/Payment Research, appointment scheduling, insurance verification, coordination of precertification (for referrals to specialists, etc.), acceptance of payment for new patients and class/event registrations. Individual is also responsible for providing accurate and efficient telehealth services including, but not limited to: general information, provider referral, class registration and client assistance to patients or health plan members. The candidate upholds the standards and strategic goals of the company wide Customer Services program and promotes quality service.Minimum Qualifications:Education: High school diplomaExperience: Two years recent customer service experience or related healthcare experience to include at least one year call center experience or telephone customer/patient service experience. Familiarity with medical terminology preferred.Licensure/Certification: n/aPrimary Source Verification (if applicable): N/AKnowledge/Skills: Types 40 wpm. Knowledge of medical terminology. Intermediate personal computer skills and comfort with Microsoft Windows operating system; database and word processing software preferred. Strong verbal and written communication skills including good voice quality; good diction and articulation are required. Demonstrates active listening skills. Good problem solving skills. Demonstrates ability to handle multiple tasks at the same time. Demonstrates good teamwork. Positive, enthusiastic, helpful personality.Other: Ability to work autonomously and exercise independent judgment. Must be detail oriented and possess good organizational skills. Must maintain strict confidentiality of patient information.Contacts: Internal: marketing staff, management, hospital departments, physicians and clinical staffExternal: Physicians, customers, patients, community groupsWork Demands/Environment: Frequent sitting. Frequently requires long periods of working interactively with a telephone, computer or other devices. Intermittent walking, standing, stooping, bending. Ability to work in a limited space. May require lifting or moving items up to 25 lbs. Frequent use of finger/hand dexterity to operate a keyboard, calculator, telephone, copier, fax or other office equipment. Constant talking or hearing. Corrected hearing and vision to normal range. No exposure to blood, body fluids or tissue. Limited potential exposure to infectious materials, communicable diseases and/or other conditions common to a healthcare environment. Normal office environment. Ability to read and comprehend.Roper St. Francis Healthcare is an equal opportunity employer.As a Roper St. Francis Healthcare teammate, you're part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.What we offer:Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discountsPaid time off, parental and FMLA leave, and short- and long-term disabilityTuition assistance, professional development and continuing education supportBenefits may vary based on the market and employment status.
Worksite address
ladson, SC, 29456, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.