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Job description
Experienced Call Center Patient Access RepresentativeWe are seeking an experienced Call Center Patient Access Representative for a temporary 3 month contract position. The ideal candidate will have at least 2 years of current experience in a call center and scheduling skills. Some hospital or doctor's office setting helpful. Possess strong multitasking and communication skills. In this role, you will play a crucial part in ensuring a smooth patient experience by handling scheduling, insurance verification, referral experience, while maintaining the highest standards of accuracy and professionalism.Location: Houston, TX 77024 Shift: Mon - Fri 8a-5pMinimum Qualifications:Education: High School Diploma or GED preferredCurrent 2 years of experience in a Call Center settingAbility to multi-task efficiently in a fast-paced environmentProficient typing and keyboarding skillsCurrent TB Skin Test or Chest X-ray (or willing to get)Principal Accountabilities:Patient Scheduling & Information Entry: Schedule patient appointments and input necessary information accurately and efficiently into the system.Demographic & Financial Information: Collect and enter demographic, insurance, and financial data with a high level of accuracy.Form Explanation & Signature Collection: Clearly explain required forms and obtain necessary patient or guarantor signatures.Compliance & Payment Options: Ensure compliance with medical necessity regulations, establish payment arrangements, and screen patients for eligibility.Insurance Verification: Verify insurance eligibility and benefits, ensuring all authorizations and notifications are completed within required timeframes.Payment Posting & Receipts: Post payments in the system and generate appropriate receipts for patients.Account Monitoring & Resolution: Review and resolve patient account issues in a timely manner.Professional Communication: Maintain effective communication with physicians, staff, insurance companies, patients, and families.EPIC EMR experience preferred.
Worksite address
houston, TX, 77001, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.