Job description
Be the voice people rely on. At CCS, we handle inbound calls for clients across multiple industries and we're looking for someone who genuinely enjoys helping callers. We need communicators who are calm under pressure, quick on their feet, and take pride in leaving every caller with a great experience. In this role, you'll be the first point of contact for a wide range of callers, handling everything from scheduling appointments and gathering information to answering questions and resolving concerns all while representing our clients with professionalism and care.
This is a remote position that requires employees to access the CCS work environment using their personal computers during the first 90 to 180 days of employment.
What You'll Do
Answer inbound calls professionally and on time
Follow client-specific scripts and procedures
Gather and document caller information accurately
Schedule appointments and relay messages correctly
Provide callers with product and service information
Process online reservations accurately
Maintain quality assurance standards
Stay current on all CCS client programs and accounts
What We're Looking For
G.E.D. or higher education
1 year of call center or customer service experience
Comfortable navigating multiple software platforms simultaneously
Basic understanding of computer hardware, software, and general systems
Ability to handle confidential information responsibly
Strong written and verbal communication skills in English
Good problem-solving skills and attention to detail
Knowledge of customer service principles and quality standards
Availability
40 hours per week
Saturday or Sunday availability is required
Open 365 days a year, 7 days a week
Equipment Requirements
Windows 11 operating system
Intel i3 or AMD Ryzen 3 CPU or better
8 GB RAM or more (installed physical memory)
Two monitors
Webcam
Wired USB headset
Keyboard with F1–F12 and Page Up/Down keys
Wired ethernet connection (Wi-Fi not permitted, cellular internet, starlight, 5G etc. are not permitted)
Benefits
Work from home
Monthly performance bonus opportunities
Medical insurance (full-time employees)
Dental and vision insurance (full-time employees)
401(k)
Paid time off
Life insurance
Holiday incentive pay
Employee events and activities
Advancement opportunities
Training will start October 19th, 2026, from 8:00 AM to 4:30 PM CST, running Monday through Friday for three weeks.
Sound like a fit? Apply today and join the CCS team.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.