About this opportunity
First Financial Federal Credit Union lists this Call Center Representative - Call Center, Full-time opportunity in howell township, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Company Description
First Financial Federal Credit Union is a not-for-profit financial cooperative providing banking products and services to its members in Monmouth and Ocean County. Our goal is make a first rate difference in our Member’s lives by providing the highest level of quality products and personalized services while maintaining financial integrity and stability. First Financial Federal Credit Union is a technology driven organization with efficient systems and easy to deliver products. We are par with community banks and can provide you with the kind of environment where your skills and talents can make a difference that will be noticed.
General Summary: 100% IN OFFICE POSITION
This position will be the liaison between First Financial and its current and potential members carried out via telephone and chat rather than in person. The ability to accept ownership for effectively resolving member issues, complaints and inquiries keeping member satisfaction at the core of every decision and behavior.
Comply and follow all Credit Union compliance regulations.
• Handle large volume of inbound and outbound calls in a timely manner and transfer sale leads to the appropriate staff member for assistance.
• Evaluate needs of members and offer appropriate financial products and services.
• Basic research of accounts to resolve any discrepancies.
• Assist members in setting-up distributions of payroll and direct deposit via the mail.
• Maintain the Credit Unions database by updating all member information
• Assist members with any technical issues that they may experience with online banking, Debit/ATM and to escalate the issue to the appropriate department.
• Keeps Equipment operational by following established procedures (reporting malfunctions).
• Superior customer service and excellent listening skills
• Requires full knowledge of credit union products and services preferred
• Team oriented - contributes to building a positive team spirit.
• Speaks clearly and has strong phone and verbal communication skills along with active listening
• Good computer skills – able to learn new programs/systems
• HS/GED and 2 yrs related experience in banking preferred but will consider call center experience in other fields of business.
Must be available to work Saturdays
As a First Financial employee, youll enjoy a challenging work environment. We offer a great benefits package including Medical, Dental, Rx, Vision, Life Ins., Retirement Plans, Vacation, Sick and Personal.
All your information will be kept confidential according to EEO guidelines.
Compensation: USD 19.00 - USD 20.00 - hourly
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.