About this opportunity
Afni lists this Call Center Representative - Urgently Hiring opportunity in tucson, Arizona. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Description
Call Center Representative
Tucson, AZ | Full-Time | $17.50/hour | Paid Training
Pay includes $17.00 base and $0.50 on-site differential + monthly bonus
This role is on-site at our Tucson facility. Please apply only if you are able to work in person at our Tucson location.
Help customers solve problems that need a human touch.
We're hiring Customer Service & Solutions Advisors to support customers for a leading telecommunications provider.
Customers may use automated or AI-assisted support before reaching you, so you'll focus on conversations that require problem-solving, empathy, judgment, and personalized solutions .
What You'll Do
* Listen, ask questions, and uncover what customers really need
* Research and resolve account, billing, service, device, and technical concerns
* Troubleshoot issues requiring additional support
* Recommend and sell products, services, upgrades, or additional lines based on customer needs
* Confidently handle frustrated or challenging customers
* Help retain customers by finding solutions that address their concerns
* Navigate multiple systems and resources to resolve customer concerns
* Work toward established customer experience and performance goals
You'll Be a Great Fit If You:
* Enjoy helping people and solving problems
* Communicate confidently and professionally
* Think critically and ask good questions
* Are comfortable recommending and selling products and services
* Are motivated by goals and results
* Can remain professional during challenging conversations
* Are comfortable with technology and learning new systems including Ai assisted tools
* Are dependable and open to coaching and feedback
Previous call center experience is helpful but not required. Experience in customer service, retail, hospitality, technical support, telecommunications, or other customer-facing roles can provide valuable transferable skills.
What We Offer
* $17.50/hour starting pay (includes $17.00/hr. base wage and $0.50 onsite differential)
* Full-time, 40-hour work week
* Paid training
* Medical, dental, and vision insurance
* Paid time off
* Career growth and advancement opportunities
How can you join the Afnimazing team?
You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview!
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What are the qualifications to be a Customer Service Representative at Afni?
* Six months of customer service experience
* Must be 18 years of age
* Must have GED or High School Diploma
* Must be legally permitted to work in the United States
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.