About this opportunity
Entry Point Communications lists this Call Center Support Technician opportunity in farmington, Connecticut. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Description
Job Description
Loyalty Marketing company seeking a candidate for our Help Desk Support Technician (Entry Level) position based in Farmington, CT.
Currently we have an opening for this position to support kiosks deployed at our customer sites from our location in Farmington, CT. You will need to provide excellent customer service as you assist in troubleshooting operational issues from either inbound or outbound calls.
Responsibilities and Duties:
* Troubleshoot/Diagnose equipment following company defined procedures
* Document all calls and close out activity upon completion of issues
* Professionally communicate to customers and team members
* Create operational reports as assigned
* Work with third party service providers to schedule onsite service
* Schedule parts shipments and returns
Skills:
* Customer relations, team relations, and service oriented
* Mechanical aptitude
* Strong organizational and time management skills
* Must be a self starter and work with minimal supervision
* Ability to multitask
* Solarwinds Web Help Desk experience a plus
* Linux experience a plus
* EXPERIENCE WITH WINDOWS DESKTOP IS NOT A REQUIREMENT OF THIS POSITION
Requirements:
1-2 years of prior experience in Help Desk support or a call center is highly desirable
Days: Tuesday-Saturday
Tuesday-Friday hours: 11am-8pm
Saturday: 9am-6pm Company Description
EPC is a technology company that makes it "easy" for shoppers to get targeted coupons in store prior to the start of the shopping trip, using Interactive touch-screen Kiosks, and Mobile solutions. We work with multiple retailers, with thousands of installed locations across the United States.
Company Description
EPC is a technology company that makes it "easy" for shoppers to get targeted coupons in store prior to the start of the shopping trip, using Interactive touch-screen Kiosks, and Mobile solutions. We work with multiple retailers, with thousands of installed locations across the United States.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.