About this opportunity
OneMain Financial lists this Call Delivery Change Leader opportunity in wilmington, Delaware. Review the employer’s description below for duties, qualifications and application requirements.
Job description
OneMain Financial in Wilmington, DE (and Evansville, IN) seeks a Call Delivery Manager to lead incidents, service requests, and change workflows across the Call Delivery and Voice Technology teams.
You will own intake, prioritization, planning, and validation with business stakeholders, develop standardized processes, and mature ServiceNow/JIRA-based workflows.
The role emphasizes transparency, accountability, and scalable shared services to balance BAU work with strategic enhancements.
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Worksite address
wilmington, DE, 19894, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.