Job description
This is a remote position.
Hiring:Calling Agent - Engagement & Feedback(Part-Time | Remote)
Position Details:
Employment Status:Part-time
Work Roster- Tuesday to Saturday (Flexible Schedule | US Time Zone)
Location:Remote
Experience Requirements:Minimum 3 years in a client-facing or appointment setting/survey role
Start Date:ASAP
About the Role:
Remote Office is looking for a detail-oriented Calling Agent - Engagement & Feedbackto support one of our trusted clients. This role is more than just setting appointments—it’s about building rapport, understanding the client’s product and values, and conducting high-quality survey calls to gather insightful feedback from existing customers.
Key Responsibilities:
Conduct Client Surveys: Engage with existing clients via phone to conduct surveys, ensuring you gather valuable feedback aligned with business goals.
Understand the Product: Develop a solid understanding of the client’s offerings to conduct informed and meaningful conversations.
Ensure Data Accuracy: Accurately document client responses and feedback with high attention to detail.
Database Management: Use Excel or similar tools to maintain, organize, and update call records and survey data.
Communicate Effectively: Maintain professional, clear, and warm communication at all times—with great tonality and listening skills.
Maintain Call Logs: Record all client interactions, outcomes, and notes in a structured and organized format.
Follow-Up as Needed: Ensure follow-up surveys or clarifications are scheduled appropriately.
Support Process Improvement: Share insights from client conversations with internal teams to help improve the client experience.
Requirements:
3+ years of experience in appointment setting, client communications, or survey-based roles
Strong verbal and written communication skills
Excellent phone etiquette and a confident, friendly speaking tone
Exceptional listening and documentation skills
Comfortable using Excel and managing large volumes of client data
Highly organised, detail-oriented, and results-driven
Experience working in US time zones preferred
Why Join Remote Office?
Long-term role with a stable, growing Australian client
Flexible work hours within the US time zone
A supportive, remote-first work environment
Competitive compensation
Collaborate with international teams and expand your global experience
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.