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Coinbase, Inc.

Capacity Planning Lead - AI-Driven WFM for Compliance

salt lake city, UT

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Job description

Coinbase, Inc. is seeking a Lead Capacity Planning professional to guide forecasts and short-range staffing for our Compliance Workforce Management team.

The role focuses on translating volume trends into actionable staffing plans across multiple queues and markets, using hybrid human–AI tools to model scenarios and optimize service levels, cost, and quality. You will collaborate across Compliance Operations, Finance, Recruiting, and vendor partners to ensure staffing aligns with budgets and

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Worksite address

salt lake city, UT, 84193, US

Who can apply

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