About this opportunity
Single Thread Farms lists this Captain opportunity in healdsburg, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Description
CAPTAIN
Compensation + Benefits
Pay: $16.50 per hour plus gratuities
Medical, Dental, Vision Plans
Paid Time Off - Including Vacation, Sick and Mental Health Time Off
401(k) w/ company discretionary match
Flexible Spending Account
Employee Assistance Program - 6 free counseling sessions annually for you and your household members
Employee Dining and Wine Discounts
Daily Family Meal
Customized Educational Opportunities
Opportunity for Advancement within the Vertice Portfolio
Referral Bonuses
Uniform
What you'll be doing in this role...
Under the general direction of the General manager and in conjunction with the SingleThread Team, the Captain works to successfully curate and execute guest experiences in our Dining Room. This is achieved through a genuine and intentional sense of hospitality while controlling the pace of service by being in tune with the guest's needs and your team's dynamics.
Guest-Facing Service Management
Provide warm, humble and knowledgeable service throughout the property
Communicating with the Maitre’d or Restaurant Manager about any details that aid in the guest experience and assisting with execution
Taking responsibility for guest financials at the end of the experience (closing accurate amounts to Tock as needed, applying gift cards correctly, running cards on the correct tables and being equipped to answer basic financial questions)
Controlling the flow of service by being in tune with the guest's needs and your team's dynamics
Bring any guest issues and proposed solutions to the attention of a manager on duty to ensure the proper resolution and tracking
Reviewing all pertinent guest information in Tock prior to service and adding new notes in the required format prior to clocking out each shift
Employee Relations
Assist in creating and upholding a work culture that encourages growth in a healthy and supportive environment
Taking time to mentor those that come after you
Taking time to invest in your team's success by following up after any successful or challenging services
Being calm, collected and in control of your station in high tension situations
General/Miscellaneous
Ensure Kaizen mentality in quality of guest experience, service, operational effectiveness, employee retention, and satisfaction
Ensure consistent, thorough, and timely communication to peers, managers, guests, and vendors
Continually strive to provide opportunities to advance the education and development of staff as it relates to food, wine, and service
Understand and comply with all federal, state, county, and municipal regulations/ordinances that pertain to health, safety, and labor requirements of the farm/restaurant/inn, its employees, and its guests
All other duties as assigned by manager
Each of the items listed is considered to be an essential function of the role. However, this list should not be construed as an exhaustive list of all the responsibilities of the position. Vertice Hospitality reserves the right to alter the duties of this role.
Requirements
JOB REQUIREMENTS
3+ years of related food, beverage and/or service management experience in a fine dining atmosphere preferred
Commitment to quality, excellence, and genuine hospitality
Highly organized, self-motivated, and flexible, with the ability to manage multiple priorities under time constraints
Excellent communication and interpersonal skills
Ability to listen, communicate, and make connections
Relevant experience in high-end hospitality/restaurant operations
Excellent computer competency (e.g. well versed in PC and/or Mac-based MS Office, POS and PMS, OpenTable, Tock, or similar booking program)
Ability to work with confidential information
A person of integrity; fair and consistent
Creative problem-solving and critical decision-making skills
Ability to work collaboratively across the organization
Extensive knowledge of Sonoma County and its surrounding areas including its history, wineries, dining options, retail shopping
Ability to work a varying schedule, including overtime, nights, weekends and holidays, and the ability to work 5 shifts per week
ENVIRONMENTAL AND/OR PHYSICAL REQUIREMENTS
Ability to perform the essential job functions consistently, safely and successfully with federal, state, and local standards
Must be able to lift and carry up to 40 pounds
Ability to stand and/or sit for prolonged periods of time
Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, climb stairs and steps, or otherwise move in a constantly changing environment
KEY COMPETENCIES
To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with leadership team and team members
To be decisive, accepting responsibility for making things happen, thinking ahead, and developing contingency plans
To be an active listener, remaining present and open, providing verbal, non-verbal, and supportive feedback, and showing our respect and empathy with one another.
To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance
To be flexible, responding quickly and positively to changing environments
To maintain high team focus via cooperation and support to other team members in the pursuit of department goals
To be a positive role model and demonstrate the ethos of Kyle, Katina, and the management team
Vertice Hospitality is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation in accordance with applicable federal, state and local laws.
Vertice Hospitality is committed to hiring a diverse workforce, sustaining an inclusive culture, fostering an environment of continual improvement, and opportunities for growth and career development.
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Worksite address
healdsburg, CA, 95448, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.