About this opportunity
Owens Corning lists this Captive Shared Services Process Specialist opportunity in toledo, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Captive Shared Services Process Specialist
Location(s):
Toledo, OH, US,
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Function:
Finance and Accounting
Audience:
Experienced Professional
Work Arrangement:
On Site
Requisition ID:
70586
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PURPOSE OF THE JOB
The Captive Shared Services Process Specialist is responsible for management and strategic execution within the pillars of the Captive Shared Services Team. This position will interact with various teams within Global Supply Chain as well as the internal teams encompassed by the GBS (Global Business Services) organization.
A key competency for the successful candidate will be the ability to demonstrate efficiency and productivity in their execution of these tasks.
JOB RESPONSIBILITIES
Knowing our businesses and their strategies
Build relationships within the functional organization, the cross functional organization
Understanding business needs for our customers
Critical and creative thinking to efficiently execute day-to-day operations
Operate in a waste-free environment
Enact electronic ordering process & actively work to resolve orders with errors
Working with the cross functional team to manage Third Party orders
Execute day-to-day operations and utilization of various electronic ordering platforms
Back Office functions included but not limited to:
Record maintenance
Customer Claims and Adjustments
Capacity Management and Planned Availability
Customer Portal support
Development and expansion of incoming processes to optimize and effectively transition to a proper location
Operate inside an extended branch of the company that focuses on providing support for the Front Office (Supply Chain & cross functional teams)
Executing Strategy to Ensure a Positive Customer Experience
Utilizing functional standard operating procedures (SOPs) to ensure proper process is executed
Share best practices with functional team members to improve team performance
Review reporting and KPIs to evaluate areas of improvement
Leverage tools and technology to create internal efficiencies, consistency, and an improved customer experience
Ensure timeliness and accuracy of operational tasks
JOB REQUIREMENTS
MINIMUM QUALIFICATIONS
Minimum 3-5 years' work experience in Customer Service, Logistics or Supply Chain
High school diploma, Associates or Bachelor's degree preferred
EXPERIENCE
Experience in customer relationship management software: CRM and SAP preferred
EDI experience preferred
Experience in making high-impact decisions in a fast-paced, ever-changing environment
Previous experience creating solutions in the best interest of the company and the customer
KNOWLEDGE, SKILLS & ABILITIES:
Proficiency-level skills utilizing Microsoft Office, including Word, Excel, PowerPoint, and Outlook
Strong oral and written communication and listening skills
Knowledge of building materials industry preferred
Ability to build strong team alignment and communication
Possess strong process and financial acumen
Supportive and adaptive to change management initiatives
Passion to develop self and engage in personal development
Ability to travel up to 5%, including internationally
Ability to learn new skills
Ability to manage time effectively
About Owens Corning
Owens Corning is a branded building products leader with three complementary market-leading businesses providing roofing, insulation, and doors primarily for residential markets in North America and Europe. The company operates with an integrated go-to-market strategy and a unique set of OC Advantages - including its iconic brand, unparalleled commercial strength, leading technology, and winning cost position - to help customers win and grow in the market. Owens Corning is committed to helping build better and achieve more through winning partnerships, leading performance, and engaging people. Founded in 1938 and headquartered in Toledo, Ohio, Owens Corning is listed on the New York Stock Exchange (NYSE: OC). For more information, visit
Owens Corning is an equal opportunity employer. Except in limited circumstances such as formal apprenticeship programs, Owens Corning does not employ anyone under the age of 18.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.