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Job description
Overview
USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well‑being of our community.
Responsibilities
Calls patients to remind them of scheduled appointments, to reschedule ‘no show’ appointments and to verify demographic information for billing purposes
Prepares charts and encounter tickets for scheduled clinics in accordance with written policies and guidelines
Greets patients in a friendly manner
Obtains demographic and insurance information
Verifies insurance through individual insurance carrier websites and documents necessary information for billing purposes
Obtains insurance and medical records release authorization in accordance with HCFA guidelines and Risk Management policies
Checks patients into clinic
Notifies patients of non‑covered services being rendered
Checks patients out of clinic
Reviews encounter tickets for completeness and accuracy of CPT and ICD9 codes and follows up with provider when appropriate codlng end documents are not available
Keys all charges into computerized billing system
Collects patients co‑payments or balances due on account and enters payments into the system
Answers patients' inquiries regarding fees and payments
Prints bills on demand for patients requesting them at time of service
Tracks encounter tickets daily to ensure that all clinical activities are posted, that a ‘no show’ and ‘canceled’ patients are correctly recorded on both the information system and medical records for compliance purposes, and that charges, payments and deposits balance;
Follows appropriate cash handling policies and procedures
Schedules patient appointments for faculty and other medical providers rn accordance with written policies and guidelines
Answers telephone inquiries and provides basic information regarding physician qualifications, available appointment times, directions and billing requirements
Screens telephone calls and connects patients to staff most qualified to handle inquiries deemed outside the scope of this position (I.e. medical, legal, compliance issues) in accordance with policies and procedures
Verifies referral authorizations for clinical activities
Generates, referral authorization requests to other specialists following written policies and procedures
Maintains medical records
Files clinical data, referrals, inpatient records and test results daily
Processes all medical records requests, disability forms and subpoenaed records according to HIPAA and Risk Management guidelines and policies
Utilizes health network information system for patient registration, scheduling appointments, checking patients in and out and patient inquiry
Ensures patient confidentiality
Regular and prompt attendance
Ability to work schedule as defined and overtime as required
Related duties as required.
Completes all mandatory department, educational and hospital requirements
Adheres to current Infection Control and Safety Standards
Regular and prompt attendance
Ability to work schedule as defined and overtime as required
Related duties as assigned
Additional Information
Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.
Qualifications
High School Diploma or equivalent and 1 year of clerical experience in an access center, customer service, or healthcare setting. Required
Experience with Electronic Medical Records Preferred
Completion of higher level of education as approved and accepted by the University of South Alabama will substitute for the required experience. Required
Comparable combination of education and experience may substitute for the above requirements.
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Worksite address
mobile, AL, 36624, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.