About this opportunity
Aveanna Healthcare lists this Care Experience Manager opportunity in needham heights, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
About Aveanna Healthcare
At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.
Overview
About Aveanna Healthcare
At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.
As a Care Experience Manager (CEM) , you’ll play a vital role in supporting both our clients and caregivers — making a meaningful impact every single day.
Compensation: $48-50k base salary, plus bonus potential (up to 25% of salary based on branch performance), cellphone, on call and mileage reimbursement for visits. Up to 80 hours of vacation accrual in the first year, 48 hours of sick time accrual, 1 8-hour fun day and 1 8-hour inclusion day. Vacation hours accrual will increase to 120 hours of vacation after 1 st year.
Why You’ll Love This Role
No hands-on clinical work required – focus on coordination and communication
Be part of a purpose-driven team that’s passionate about making a difference
Opportunities for advancement and career growth
Build lasting relationships with families and caregivers
Make an impact in your community
What You’ll Do
Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction
Manage caregiver schedules to ensure the right match of skills and availability
Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding
Maintain accurate and up-to-date records, schedules, and reports
Participate in the on-call rotation — phone support only, and paid
Help build a strong, engaged caregiver team by fostering a positive, supportive work environment
Handle problem-solving with professionalism and empathy — turning challenges into opportunities
Manage performance and support the retention of caregivers through engagement and timely feedback
Phone-based on call after hours support - paid!
What We’re Looking For
Bachelor’s degree required
2+ years of experience in sales, customer service, or a fast-paced office environment
Strong organizational and time management skills
Excellent communication, relationship-building, and problem-solving skills
Comfortable using MS Office and learning new systems quickly
Experience in recruiting or healthcare (preferred but not required)
Bonus Points If You
Thrive in fast-paced environments
Are proactive, adaptable, and solution-oriented
Genuinely enjoy helping others
Want to grow into leadership or regional roles
Travel Requirements
Minimal local travel may be required for meetings, patient visits, or training sessions.
If you're ready to join a team where your work truly matters — and where you’re supported to grow both professionally and personally — we want to hear from you!
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.