About this opportunity
SYNERGY HomeCare lists this Care Operations Specialist opportunity in reno, Nevada. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Care Operations SpecialistThe Care Operations Specialist reports directly to the Owner and is responsible for coordinating office tasks and activities of the SYNERGY HomeCare business. This position includes maintaining positive relationships with caregivers, clients, and office team members.This position entails establishing a positive initial contact for intake and is responsible for making callers feel welcome and assisting with any questions or needs they may have. The Office Associate will be responsible for helping as needed in areas of office organization, recruiting, interviewing, intake, scheduling, and cleanliness of the office.Must be able to work until 7:30p and one day per weekend.Qualifications:Knowledge of scheduling and on-call procedures (preferred)Customer service skills and phone answering experienceProficiency in computer skills (Google Suite, Zoom)Knowledge of scheduling software (AxisCare or similar preferred)Knowledge of recruiting, interviewing (preferred)Well-honed time management skillsCaregiving experience (preferred)Exemplary communication skills, both verbal and writtenEssential Duties and Responsibilities:Operates a multi-line phone system to receive and direct incoming calls. Obtains caller's name and purpose of callDirects caller (if triage is established), records name, time of call, and nature of call in online softwareMay answer basic questions for caregiver applicants or prospective new clientsMay participate in the on-call rotation, answering after-hours callsGreets visitors and directs them to the appropriate individualUpdating files and maintaining records of certifications as neededAssists with any filing duties and a variety of other clerical duties as necessaryTypes of email correspondence, reports, and other documents as necessaryRecruiting and interviewing via Zoom, In-Person, or over the phoneWeekly reporting of accountabilitiesThis job description is not intended to be all-inclusive. The employee will be expected to perform other reasonable duties as assigned.
Worksite address
reno, NV, 89502, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.