About this opportunity
Gentiva lists this Care Transition Coordinator - Remote opportunity in atlanta, Georgia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Overview
Support Patients. Navigate Transitions. Ensure the Right Care.
The Care Transition Coordinator reports to the Manager of Care Coordination and supports the Care Transitions team in navigating patients between Gentiva care settings. This role is responsible for referral coordination, chart review, and ensuring patients are placed in the right care setting at the right time. This is a telephonic, work-from-home position operating under established performance criteria.
The schedule is Mon-Fri 4pm-12am.
As a Care Transition Coordinator, You Will:
Review medical records against nationally recognized clinical criteria guidelines to determine eligibility for care levels
Document and track patients in Gentiva systems and send referrals as directed by the Director of Care Transitions
Focus on placing patients in the right care setting at the right time
Collaborate closely with Care Transitions Nurses to ensure smooth patient transitions
Provide education regarding Home Health, Hospice, and Palliative Care services
Assist with the admissions process by coordinating with Gentiva branch staff to follow up on patient admission status
Maintain awareness of department performance objectives and assure patient satisfaction goals are met
Participate in special projects and perform other duties as assigned
Adhere to and participate in mandatory Company training, including HIPAA, Business Ethics, Compliance, and other policies and procedures
Uphold Company policies and procedures while promoting core values
About You
Qualifications – What You’ll Bring:
Call center experience in a healthcare setting
Ability to quickly learn and master information regarding locations and services
Excellent computer skills and familiarity with multiple software applications
Strong verbal and interpersonal communication skills with empathy for patients and families
Excellent customer service and analytical problem-solving abilities
Good time management and ability to prioritize workload
Associate degree preferred
Minimum of 1 year of healthcare or healthcare call center experience
Reliable high-speed internet connection (minimum 10 Mb/s download and 2 Mb/s upload; satellite internet not acceptable)
Knowledge of Home Health, Hospice, and Palliative Care services
Preferred Qualifications (Not Required):
Previous experience in a Care Transitions or Patient Navigation role
Familiarity with electronic medical records (EMR) systems
Prior experience with post-acute care coordination
Additional certifications in patient navigation, care coordination, or healthcare management
We Offer
Benefits for All Associates (Full-Time, Part-Time & Per Diem):
• Competitive Pay• 401(k) with Company Match• Career Advancement Opportunities• National & Local Recognition Programs• Teammate Assistance Fund
Additional Full-Time Benefits:
• Medical, Dental, Vision Insurance• Mileage Reimbursement or Fleet Vehicle Program• Generous Paid Time Off + 7 Paid Holidays• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)• Education Support & Tuition Assistance• Free Continuing Education Units (CEUs)• Company-paid Life & Long-Term Disability Insurance• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)
Apply today and help patients transition smoothly across Gentiva care settings while providing compassionate, knowledgeable support.
Legalese
This is a safety-sensitive position
Employee must meet minimum requirements to be eligible for benefits
Where applicable, employee must meet state specific requirements
We are proud to be an EEO employer
We maintain a drug-free workplace
Location
Gentiva Our Company
At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.
Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.
Our nationwide reach is powered by a family of trusted brands that include:
Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
Home health care: Heartland Home Health
Advanced illness management: Illumia Health
With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.
Worksite address
atlanta, GA, 30383, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.