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Job description
Caregiver Service SpecialistAs the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it's the center of health, care coordination, and Meaningful Moments that transform lives.We're seeking a Bilingual Caregiver Service Specialist (Spanish) who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country.Pay rate: $20-$22/hourOur Benefits:Comprehensive medical, dental, and vision coverage401(k) retirement planPaid time off and holidaysEmployee assistance programs and wellness initiativesFlexible options to support a balanced lifeResponsibilitiesCaregiver roster management – maintain preferences and desired hours and ensures information is accurate and up to date in all systemsMonitors the performance of assigned caregivers who provide and support patients with personal care to ensure quality service.Ensures ongoing Caregiver compliance according to state requirements that may include in-service trainings, additional background checks, etc.Proactively reaches out to new caregivers to welcome and support them.Communicates with caregivers through regular touchpoints and provides recognition and engagement opportunities.Reviews caregiver satisfaction surveys and takes actions where needed.Appropriately handles caregiver questions and issuesPerforms other related duties as assigned.This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.QualificationsExcellent organizational skills; ability to multitask and manage multiple responsibilities.Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.Strong problem-solving skills; ability to deal with conflict in a professional manner.Ability to multitask and manage multiple responsibilities.Basic computer literacy and typing skills.Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.Education and Experience:At least 18 years of age.High school graduate or GED required.One (1) to two (2) years of customer service or related experience.Other Requirements pursuant to state or local rules as applicable.Management Authority:Trains other associatesDirects work of other associatesPhysical Requirements:Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.Ability to communicate effectively and clearly with others to exchange information.Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.Pay Range USD $20.00 - USD $22.00 /Hr.
Worksite address
scranton, PA, 18501, US
Who can apply
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