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Job description
Pay or shift range: $19.18 USD to $24.94 USD
nThis is the expected pay range for this position. Final offers are based on various factors including skill set, relevant experience, qualifications, and other job-related considerations.
nDescription
nFull-Time Hybrid – 37.5 Hours Per Week / 52 Weeks Per Year
nGrade 14
nMonday - Friday: 8:30 am to 4:30 pm
nHourly Pay Rate - $19.18 to $24.94
nOswego County Opportunities (OCO) is a community-based nonprofit focused on empowering individuals and strengthening families throughout Oswego County.
nThe Enhanced Care Advocate provides direct support to individuals and families in a variety of settings, including agency offices, community locations, homes, and partner agency sites. This position is responsible for completing intakes, coordinating services, and helping individuals navigate complex systems to access the care and resources they need.
nUsing OCO’s Universal Service Delivery approach, the Enhanced Care Advocate builds trusting relationships, offers early intervention, and delivers care management services to an assigned caseload. This role also assists in overseeing specific project functions associated with NYS 1115 Waiver Services and follows agency and program policies and procedures.
nJOB DUTIES AND RESPONSIBILITIES:
nnnProvides crisis intervention, supportive counseling, advocacy and solution focused decision making for individuals and families.
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nnWorks in collaboration with other service providers to engage consumers and assist them in connecting to needed services.
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nnInforms consumers of available services in the community and assists with the referral of primary and secondary consumers to services and monitors the provision of services to all consumers.
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nnDevelops and maintains assessments, individualized service plans and service coordination activities for children, youth and families.
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nnProvides the teaching and coaching of life skills; facilitates education and support groups as assigned.
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nnProvides or arranges transportation to enable consumers to connect with needed community resources.
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nnCollaborates with community partners in the development and implementation of joint protocols; to ensure compliance with regulations and eligibility requirements.
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nnAssists in training program staff and community partners in specialized topic areas as assigned.
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nnAttends internal and external meetings as assigned and assists in meeting facilitation as required.
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nnCommunicates pertinent information to co-workers, supervisors and community partners, as instructed.
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nnCompletes all documentation as required including electronic records; documents for billable services, as required.
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nnActs in a Leadership role, represents the agency to community partners and oversees program specific functions, as assigned.
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nnCarries out project responsibilities as described in the attached addendum.
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n nJOB REQUIREMENTS:
nnnHave a desire to work with individuals and families and has a thorough understanding of the family development process and the OCO Service Delivery system.
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nnMust be able to work independently and be self-motivated, resourceful, organized and adaptable in carrying out job duties
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nnMust be familiar with the geographical layout of the county and have knowledge of human service resources in the county
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nnMust have good oral and written communication skills and have excellent documentation and reporting skills.
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nnMust possess skills for complex data entry and have the ability to read and interpret complex information and manipulate data.
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nnMust have demonstrated ability to work with others in a warm, non-judgmental manner and be a positive role model.
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nnMust be able to direct the work of others, set priorities, and problem solve.
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nnMust exhibit professionalism, good judgment and maintain strict confidentiality with regard to client information.
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nnMust exhibit a detailed knowledge of regulations, services, rights and responsibilities for the population served.
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nnMust have the ability to work with populations with special needs, including those that may exhibit aggressive behaviors.
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nnMust be flexible with work schedule in order to meet the needs of the program.
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nnMust have acceptable health to carry out the responsibilities of the position.
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nnMust have a valid NYS Driver’s license with driving record within policy and access to a properly insured, reliable vehicle for regular travel and transporting consumers.
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n nMINIMUM QUALIFICATIONS:
nnnMust have a Bachelor's Degree in a Human Services area; and
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nnMust have 1 to 3 years experience with children, youth, families or a special population; or
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nnAny equivalent combination of education, experience and training.
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n nThis description is not meant to be an all/inclusive statement of the duties and responsibilities of the job.
nClick here for more info about OCO's Services! (
nOswego County Opportunities, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
nEqual Opportunity Employer
nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.
Worksite address
fulton, NY, 13069, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.