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Job description
Position Summary:
nPrimary responsibilities are carrier training, onboarding, management and compliance. Responsible to understand customers' transportation requirements and deliver training to our external carriers in order to meet those requirements. Provide continuous improvement by ensuring high service levels through analytics, performance measurements and training. Candidate must have proven communication with a strong focus on internal and external customer service to meet business needs.
nMajor Responsibilities:
nnnManage and lead carrier training programs with new and existing carriers with the overall goal of improving timely and accurate communication of load status from the carrier base
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nnOnboard / initiate new carriers. Ensure they have received appropriate training and understand expectations
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nnDeliver training via online, classroom and webinars
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nnAssist in content development and creation of training materials
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nnUse transport data and analytics to identify root causes to carrier failures
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nnFacilitate communications between carriers and Penske's IT and EDI teams where technology issues are identified as root causes to communication failures
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nnUnderstand customer requirements and manage carriers performance through a rating system
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nnMonitor carriers' performance and successfully "coach" deficient carriers back to expected performance
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nnWork closely with Penske operations, customers and carriers
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nnAssist Operations with capacity and performance as require
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nnOther projects as assigned by the supervisor
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n nQualifications:
nnn1-3 years of transportation industry experience is preferred
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nnHigh School diploma or equivalent required, Bachelor's Degree in Logistics, Transportation or related field preferred
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nnPrior experience in training is preferred
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nnComfort presenting to audience online, or in-person
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nnStrong presentation skills
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nnAbility to analyze, monitor and report on performance data
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nnAbility to work under pressure and meet deadlines
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nnAbility to complete multiple, complex, tasks and assignments
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nnOutstanding oral and written communications skills are required
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nnStrong focus on people and ability to influence without authority
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nnAbility to conduct difficult conversation with carriers
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nnProficient in the use of Microsoft Outlook, Word, Excel, Access, PowerPoint and Oracle Business Intelligence
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nnRegular, predictable, full attendance is an essential function of the job
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nnWillingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
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n nPhysical Requirements:
n-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
n-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
n-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
n-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
nPenske is an Equal Opportunity Employer.
nAbout Penske Logistics
nPenske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.
nJob Category: Logistics/Supply Chain
nJob Family: Finance
nAddress: 3000 Auburn Dr
nPrimary Location: US-OH-Beachwood
nEmployer: Penske Logistics LLC
nReq ID:
Worksite address
beachwood, OH, 44122, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.