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Job description
International Assignment Consultant II - remote
MAJOR DUTIES AND RESPONSIBLITIES:
Maintain an assigned caseload while providing single point of coordination for all phases of international relocation activities on behalf of the Client as outlined in contractual agreement;
Demonstrate knowledge of Cartus products and services in all interactions; Deliver Cartus products and services to assigned customers according to Cartus and Client standards, programs and policies
Manage CAD report to ensure Service Status Maintenance compliance and move milestones
Maintain and enhance relationships with internal Cartus departments and external suppliers.
Manage and maintain data within Cartus systems to adhere to Cartus and Client audit requirements;
Identify areas of improvement; relating to services, processes and policies;
Recognize, identify and promote opportunities to generate increased revenue
Participate in special projects as needed
EDUCATION AND EXPERIENCE
Bachelor's degree or equivalent work experience required.
Previous experience with international relocation required
Experience living or working abroad preferred
2-3 years customer service experience required
Demonstrates ability to be proactive and excel in a fast paced environment
Proficient computer skills and in-depth knowledge of relevant software and systems (Microsoft Outlook, Excel, etc.)
Exemplary written and verbal communication skills
KEY COMPETENCIES:
Customer advocacy and superior customer service skills
Clear and concise written and verbal communication skills
Strategic thinker - strong judgment and decision making skills
Interpersonal / Influencing skills
Detail oriented; ability to multitask
Strong relationship management skills;
Organizational and planning skills;
Proficient in being proactive;
Excellent problem analysis and problem solving ability
Ability to understand and adapt to customer, client and business needs;
Interest in growth opportunities;
Independent thinker, who also works well in a team
Cultural awareness
Innovative and resourceful
Ability to be flexible
Manage stress and pressure
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.